TCL 65″ S4 S-Class 4K UHD HDR LED Smart TV with Google TV

Summary of Customer Reviews

The TCL 65″ S4 S-Class 4K UHD HDR LED Smart TV with Google TV has garnered mixed reviews from customers across various shopping platforms. Many users appreciate its affordability and overall value, highlighting its large screen size and satisfactory picture quality as key benefits. However, a significant number of reviews mention issues with the TV’s software and hardware. While some users have had positive experiences with the Google TV interface and found the TV easy to set up, others have encountered persistent problems like freezing, lagging, and defective units. The customer support experience also varies, with some users finding it helpful and others facing difficulties in resolving their issues.

PROS

• Affordable Price: Many customers highlighted the TV’s affordability, stating it offers good value for its price. “This was very reasonably priced compared to the competition,” noted a user.
• Large Screen Size: The 65-inch screen size was praised for providing a cinema-like experience at home. One user said, “Perfect for a living room TV and large enough you feel you got your money’s worth.”
• Picture Quality: Some reviews mentioned the satisfactory picture quality, with users appreciating the 4K resolution. “The picture is great, and there doesn’t seem to be any lag when moving around the Home Screen and between applications,” mentioned a reviewer.
• Google TV Integration: Several users enjoyed the Google TV interface, which offers easy access to streaming services. “Google TV integration offers seamless interactivity with voice control and Google Assistant,” shared one customer.
• Easy Setup: Many users found the setup process straightforward. A user mentioned, “It was easy to set up and the directions were easy to follow.”

CONS

• Software Issues: Numerous reviews cited problems with the TV’s operating system, such as freezing and lagging. One user remarked, “The OS is absolute garbage. Freezes constantly, and some apps don’t even work.”
• Hardware Defects: Several users received defective units, including cracked screens and backlight issues. “The screen came cracked and unusable,” shared a customer.
• Poor Remote Control: The remote control received criticism for its design and lack of functionality. A reviewer noted, “The remote is poorly made, and there is a barcode sticker in the middle of the screen that you cannot get off without leaving residue!”
• Customer Support: Experiences with customer support varied, with some users finding it unhelpful. “TCL customer support members and supervisors, who had trouble with English, provided terrible service,” mentioned a dissatisfied user.
• Inconsistent Performance: Some users reported inconsistent performance, such as apps not functioning properly or the TV failing to turn on. “Sometimes we can watch a full movie, sometimes not. The Home Screen freezes constantly,” described one review.

Who Should Buy?

The TCL 65″ S4 S-Class 4K UHD HDR LED Smart TV is ideal for budget-conscious buyers looking for a large-screen TV with decent picture quality and Google TV integration. It suits casual viewers who primarily use streaming services and do not require top-tier performance. If you value affordability and can tolerate occasional software glitches, this TV offers a good balance of features for its price. However, it may not be the best choice for tech-savvy individuals who prioritize flawless performance and reliability.

Do Users Recommend This Product?

The recommendation is mixed. Many users recommend this TV for its value, particularly for those looking for an affordable large-screen option with smart features. However, a significant number of users advise caution due to the potential for hardware defects and software issues. The TV is recommended for those willing to trade some reliability for a lower price point. Users looking for a seamless, hassle-free experience may want to consider other brands or models.

Customer Reviews