Summary of Customer Reviews
The Brother DCP-L5650DN All-in-One Monochrome Laser Printer generally receives positive reviews from users across multiple platforms, with most praising its efficiency, durability, and advanced features. The printer is appreciated for its fast printing and scanning capabilities, high paper-handling capacity, and ease of use. Many users highlight its value for money, especially for small businesses and home offices. However, there are some concerns regarding the lack of wireless functionality and occasional issues with setup, toner compatibility, and technical support.
PROS
Fast Printing and Scanning: The DCP-L5650DN is frequently praised for its high-speed performance. “This printer is fast,” a user shared on B&H, emphasizing its 42 pages per minute (ppm) printing speed, which makes it suitable for offices with heavy print demands​.
Dual-Sided Scanning: The printer’s ability to scan both sides of a document in a single pass is a standout feature, saving users time and effort. One Amazon reviewer noted, “Simultaneous 2-sided scanning — very fast,” which is highly appreciated by those handling bulk scanning tasks​.
High Paper Capacity: With a capacity to hold over 1,300 sheets with additional trays, this model is ideal for businesses needing high-volume printing. A reviewer from Amazon highlighted this by saying, “The paper tray holds about 1300 sheets…no jams yet!”​.
Easy to Use: Many users find this printer relatively easy to set up and use. On Walmart, one reviewer noted, “It is so easy to use. I purchased the correct item for my household,” praising the printer’s straightforward setup and functionality​.
Cost Efficiency: Users frequently mention that the printer delivers excellent value for money, especially when compared to pricier competitors. “Great Multi-function printer for the price!” wrote a user on Amazon, adding that the printer offers advanced features typically found in higher-priced models​.
Durability and Longevity: Many long-term users express satisfaction with the printer’s durability. “I have had this printer for over four years, and it continues to perform well,” shared one reviewer, reflecting on its robustness​​.
CONS
No Built-In Wi-Fi: A common complaint is the lack of built-in Wi-Fi, which some users found surprising, especially for a printer in this price range. “This printer does NOT have Wi-Fi,” a reviewer on Amazon pointed out, noting that this omission adds to setup complexity​.
Setup Issues: Several users experienced difficulties during setup, particularly with Wi-Fi and paper tray configuration. One reviewer mentioned, “Very poor instructions for Wi-Fi hookup and AirPrint,” highlighting challenges with initial configuration​.
Noise During Operation: While the printer performs well in terms of speed and functionality, some users have found it to be a bit noisy during operation. “It’s a bit noisy but not terminally so,” one user remarked on Amazon, pointing out that it may not be ideal for quieter environments​.
Toner Issues: Some users have reported issues with toner, including the printer prematurely indicating low toner levels. One Amazon reviewer claimed, “The printer will refuse to print, claiming toner is low” before its actual depletion, which led them to hack the printer to get more use from the toner cartridge​.
Customer Support: A number of users have expressed dissatisfaction with Brother’s customer service, particularly when resolving technical issues. One frustrated reviewer recounted their experience with tech support: “Tech support was unhelpful and disconnected my call,” emphasizing the need for better support services​.
Who Should Buy?
The Brother DCP-L5650DN is an excellent choice for small businesses, offices, and home users who need a reliable, fast, and efficient monochrome printer for high-volume printing, copying, and scanning. It’s particularly suited for users who do not require Wi-Fi connectivity but prioritize features like dual-sided scanning, high paper capacity, and speed. The printer is ideal for environments where large print jobs and quick document handling are common, such as legal offices, administrative centers, or small-to-medium enterprises.
Do Users Recommend This Product?
Most users recommend the Brother DCP-L5650DN, especially for its value for money, speed, and reliability. Those who have used the printer for several years often mention its consistent performance and minimal paper jams as reasons for their recommendation. As one reviewer put it, “This is a workhorse of a printer,” perfect for handling high-volume tasks​​. However, for users needing Wi-Fi functionality or extensive technical support, the lack of built-in wireless and reported setup difficulties may be drawbacks.
Customer Reviews​
Updated on April 1, 2024
Verified Purchase
Great Multi-function Printer for the price!
- 11
- 0
Husky performer for the department, small business or professional practice. Monochrome and wired connection only.
I don’t really know what has happened to the demand for printed output overall. I do know that in my world, providing services to lawyers, I rarely send anyone a print document. Where once I submitted four copies of everything, I now send a PDF or Word document.
But that doesn’t mean I’ve stopped producing (and consuming) printed documents. I still use a good deal of paper.
For example, one of the first tasks I’m putting the Brother DCPL5650DN Business Laser Multi-Function device to is printing out the 724 page user’s guide and 81 page quick-start manuals.
I am a manual reader and beyond the basics of installing and connecting the unit, you will benefit from reading the manuals: this unit is extremely versatile. It prints, it copies, it scans – it does not fax. You can print, copy or scan in full-duplex mode using the automatic document feeder, which is a tremendous asset. The 70 page capacity Automatic Document Feeder is reliable – in my admittedly limited testing so far, it isn’t very finicky: it will handle slightly off-center documents and feeds dependably.
It has a USB slot so you can read from a flash drive or write to it for scans and PDF output.
There is a 250 page paper tray and the unit can be expanded with additional trays to hold over 1,300 sheets. There is also a 50 sheet document tray for dealing with envelopes and special media.
The paper paths are relatively straight-forward which should keep jams to a minimum. (No promises there, though.)
You can also output directly to some cloud services, though this option is not as flexible as I would like.
This is a very capable device and I strongly urge you to read at least the quick-start guide. Even with the color LCD display, having a basic understanding of what the unit can do and how to it will save you a lot of frustration.
I have used many Brother products over many years. I have always found them to be dependable and customer support ot be excellent.
Now the negatives. This unit is very much on the large size. It is not on the noisy side, however. It has no inherent WiFi connectivity (though it does support wireless communication with mobile devices).
My next task is to print out the 724 page manual and review it. One reason the manual is so large is because it covers 9 different Brother models, many of which have features this model doesn’t such as fax and color printing.
On the whole, this promises to be a reliable workhorse for my monochrome printing and scanning needs.
Jerry
- 7
- 0
TONER SCAM
I use this printer at my place of employment, and, aside from the Blatant Toner Scam, it works well,
BUT!
After long enough, the printer will REFUSE to print, claiming toner is low.
I ended up hacking the printer and got ANOTHER MONTH’S worth of printing out of the toner cartridge.
What a scam.
I hacked the printer into basically tricking it into reading a higher toner level than there actually is.
DESPITE THIS, the “toner level” on the stats readout continues to deplete.
I’m happy to bad mouth Brother for their BS toner scam.
- 5
- 0
Verified Purchase
Don't Bother
Received a non-working printer. Made the mistake of calling Brother Tech Support thinking it could be easily fixed. Should have immediately sent it back to Amazon. Spent 2 hours on the phone doing the same thing over and over, and providing the same information over and over. Finally, the tech agreed that the printer was dead. Remember, this printer had never been used. Not one sheet of paper had passed through the machine. Brother’s solution? Brother sent me a refurbished printer even after I told them that I paid for a new printer not a used one, and that I should get a new replacement printer. On top of all this was the time wasted talking with tech support. The grinding noise from the printer was so loud, you could not speak while it was trying to work. It was obvious the printer was defective, the person at tech support was defective, and Brother as a company is defective. Never again.
******UPDATE*******
Received a survey from Brother. Even though I listed everything that was wrong, I got no reply. Don’t bother with Brother. This company obviously doesn’t care about the quality of their products or customer support
- 4
- 0
Verified Purchase
Great Copier/Printer
This Brother machine is well built and makes great prints at a reasonable price. If you don’t need a fax function this is a good machine for just printing, scanning and copying. The display and menus are well laid out and are intuitive. Cost per copy is reasonable.
- 4
- 0
Verified Purchase
Setup Worked Well But It Refused to Stay Connected
Two-Week Final Update. I tried and tried and gave it every chance. It wouldn’t stay connected no matter what. What sealed the return deal was I unplugged it one last time to make it connect – buttons nor off switch would do the trick – and it didn’t stay connected long enough for me to get back to my chair and print. This is NOT a printer, at least not one I would ever endorse.
Day 3 8/8/19: Wouldn’t wake up today to print. Had to physically go to it and bring it out of sleep. This is NOT a solution for the long term. If this cannot be fixed it will go back.
Day 1 8/6/19: Functions well. Dash replenishment setup didn’t work. That’s probably a blessing. Too much info being shared and hacked these days anyway. It’s not an important function for me, though the $20 credit would have been nice. Scans look good, though I need to do more testing. I have things setup the way I like them, just waiting for some real world situations rather than test cases.
Will be using this for my home business and will likely get the secondary paper tray. I have a big dog Kyocera Mita that has it all, but just need something smaller with most of the functions it has. No need for faxing anymore so this machine should give me what I need. I have a Brother DSmobile® 920DW scanner that I love but the usb is wonky and I got tired of fixing it so the autofeed scanner on this machine will be a blessing.
Brother left out the install CD, from what I can tell. Can’t find it where it should be and there aren’t any other places they would have put it that I can think of. Great start, have to go download all the software. I’ll update this review as I get to use the machine more.
- 3
- 0
Verified Purchase
Excellent small workgoup printer
Excellent small workgoup printer. Simultaneous 2-sided scanning — very fast. Scanning to any SMB server is supported. Works with Samba on my linux servers. However no wifi and no fax.
- 2
- 0
Great
Fast Warm up fast printing quiet easy to operate wifi
- 2
- 0
Verified Purchase
Four Stars
Great office Copier with fast printing and good work horse.
- 2
- 0
Verified Purchase
The printer did not work. The LCD screen did ...
The printer did not work. The LCD screen did not work, the only thing that powered up was the “on” light, but nothing else worked.
Brother was SOOOOOOOOOO helpful, that for this brand new, never used printer we bought, they sent us a refurbished to replace it. DO NOT BUY THIS PRODUCT.
- 2
- 0