The De’Longhi Eletta Explore has garnered a loyal following among coffee enthusiasts who crave variety and convenience. For many, it’s a “life-changing” addition to their kitchen, effectively replacing their daily coffee shop runs and pays for itself over time. Users consistently celebrate the sheer breadth of options, with over 50 pre-programmed hot and cold drinks, including a highly-praised Cold Brew function that delivers a smooth, refreshing experience. The machine’s intuitive touchscreen interface and automated cleaning cycles make it exceptionally user-friendly, even for those new to super-automatic espresso machines. One user summed up the sentiment perfectly, stating, “It’s like having your own personal barista at home!”
But the user experience isn’t universally perfect; in fact, it’s a tale of two very different stories. While the machine excels at convenience and variety, a significant number of users point to a major flaw: the temperature of its milk-based drinks. Lattes and cappuccinos are frequently described as lukewarm, often requiring a trip to the microwave—a frustrating extra step for a premium machine. This is compounded by reports of reliability issues, specifically with the hot milk frothing carafe failing after just a few months. While De’Longhi’s customer service often resolves the problem, this pattern of initial frustration is a notable theme in user feedback.
Key User Feedback Summary
Most Loved Features
Feature | What Users Say |
---|---|
Drink Variety | Owners love the vast selection of over 50 hot and cold drinks, with the genuine Cold Brew and cold foam capabilities being standout favorites. |
Ease of Use | The intuitive color touchscreen and guided on-screen instructions make it simple to brew complex drinks and perform routine maintenance. |
Convenience | The fully automatic process, from grinding beans to frothing milk and self-cleaning, saves significant time and effort, replacing daily coffee shop visits for many. |
Customization | Users appreciate the ability to create multiple user profiles and save personalized drink recipes, adjusting strength, size, and foam levels to their exact preferences. |
Quality of Coffee | The machine consistently produces rich, flavorful espresso and coffee with a beautiful crema, rivaling or exceeding the quality of commercial coffee shops. |
Most Common Complaints
Issue | What Users Say |
---|---|
Lukewarm Milk Drinks | The most frequent complaint is that milk-based drinks are not hot enough. Many users describe them as ‘lukewarm’ even on the highest temperature setting, often forcing them to microwave their freshly made beverage—a major disappointment for a premium machine. |
Milk Frother Reliability | A significant number of users report that the hot milk frothing carafe stops working, sometimes after only a month or following a descaling cycle. |
Unreliable App | The companion Coffee Link app is frequently described as sluggish, buggy, and difficult to connect to, making its advanced customization features frustrating to use. |
High Water Consumption | The machine uses a considerable amount of water due to its frequent automatic rinsing cycles, requiring the water tank to be refilled often. |
Defective Units on Arrival | Several users reported receiving machines that were either physically damaged or had immediate functional errors right out of the box, requiring an exchange. |
Frequently Asked Questions
- Is the coffee actually hot?
Yes, but with a key exception. Users agree that espresso, Americanos, and regular coffee are brewed at a satisfyingly hot temperature. The main issue is with milk-based drinks, which many find to be lukewarm. Some users note that pre-warming your mug can help, but it doesn’t entirely solve the problem for those who like their lattes piping hot. - Is the Cold Brew feature worth it?
Absolutely. The Cold Brew function is one of the most praised features. Users report that it produces a genuinely smooth, low-acidity cold brew, not just iced coffee, which is a major selling point for those who enjoy cold coffee beverages. - How easy is it to clean?
The machine is generally considered very easy to clean. It features automatic rinsing cycles for the coffee spouts and milk frother. The on-screen display provides step-by-step instructions for more thorough cleaning and descaling, and many parts are dishwasher-safe. - Can I use my own tall travel mug?
Yes. The machine includes an adjustable spout and a flip-up tray to accommodate larger cups and travel mugs, and it features a dedicated “To-Go” function for brewing larger quantities. - Is the mobile app necessary to operate the machine?
No, the app is not required for daily operation. You can access all the primary drink recipes and basic customizations directly from the machine’s touchscreen. However, some of the more advanced fine-tuning and recipe creation features are only available through the app, which many users find unreliable.
Should You Buy It?
This machine is perfect for you if: You crave variety and want the ability to make dozens of different coffee shop-style drinks, especially cold brew and iced beverages, with the push of a button. You value convenience, automation, and the ability to customize drinks for multiple people in your household.
You might want to look elsewhere if: Your primary drink is a piping hot latte or cappuccino. The widespread feedback about lukewarm milk drinks could be a major disappointment. You are also someone who would be highly frustrated by potential reliability issues or dealing with customer service for repairs.