Summary of Customer Reviews
The HP OfficeJet Pro 8135e All-in-One Thermal Inkjet Printer has garnered mixed reviews from users across various platforms. Many customers appreciate its ease of setup and high print quality, particularly for home office and personal use. However, several users have encountered significant issues with its functionality, including connectivity problems, unreliable software, and issues with ink cartridges.
PROS
- Easy Setup: Many users found the printer straightforward to set up, particularly praising the clear instructions and the ease of connecting it to multiple devices. A user mentioned, “It only took me a few minutes to get the printer connected to my Mac and other apple devices.”
- Print Quality: The print quality has been highlighted as a major positive, with users noting the sharp and clear text and vibrant colors. One user said, “The print quality is crisp and clear.”
- All-in-One Functionality: Users appreciate the printer’s ability to handle printing, scanning, and faxing, making it a versatile tool for home and office use. A user mentioned, “This printer does it all, is very easy to use and was simple to set up.”
- Wireless Printing: The wireless printing capability is a significant advantage, allowing users to print from different rooms and various devices. A user said, “I’m able to print from another room which is great.”
- Instant Ink Service: The option to subscribe to HP’s Instant Ink service, which ensures you never run out of ink, is appreciated by users who print frequently.
CONS
- Software Issues: Numerous users have reported problems with the HP Smart app and software, including difficulties in setting up the printer and issues with firmware updates. A user mentioned, “The HP Smart app pushes you to secure the printer with a password, but the app times out before a password can be set.”
- Connectivity Problems: Some users have experienced issues with the printer losing connectivity to Wi-Fi or not waking up from sleep mode, requiring manual intervention. One user stated, “Printer frequently refuses to wake from sleep mode so you need to manually turn it on to get it to print.”
- Ink Cartridge Issues: Several reviews mention problems with the ink cartridges, such as the printer not recognizing them or issues with the Instant Ink service. A user said, “The black print cartridge would not communicate with the printer.”
- Scanner Issues: The scanner functionality, particularly through the automatic document feeder, has been problematic for some users, resulting in lines through scanned images. A user mentioned, “Every page has a vertical black line going through it when scanning through the feeder.”
- Setup Complications: While many found the setup easy, others experienced significant difficulties, with some setups taking several hours and requiring technical support. A user said, “Initial set up took over 3 hours, trying to download apps and following set up directions online which are confusing.”
Who Should Buy?
The HP OfficeJet Pro 8135e is suitable for individuals and small business owners who need a versatile all-in-one printer with high print quality for documents and photos. It is ideal for users who value wireless printing and do not mind subscribing to the Instant Ink service for a continuous supply of ink. However, those who are not tech-savvy or who require a highly reliable and trouble-free setup experience might want to consider other options.
Recommendation
Overall, users have mixed feelings about the HP OfficeJet Pro 8135e. While many appreciate its print quality, ease of use, and all-in-one functionality, the significant number of reviews highlighting software issues, connectivity problems, and ink cartridge troubles suggest that this printer may not be the best choice for everyone. Users recommend this product for its high-quality prints and versatility but caution potential buyers about the potential setup and software challenges.
