Based on extensive customer feedback, the HP OfficeJet Pro 9730e shines primarily due to its capability to handle large-format printing and scanning, supporting documents up to 11″x17″. Users repeatedly highlight its excellent print quality, crisp colors, and sharp text, especially appreciating how it improves the professional appearance of documents and presentations.
Users commend the printer’s dual paper trays (each holding up to 250 sheets), making it convenient for different paper sizes and heavy printing workloads. Additionally, its automatic duplex printing and scanning capabilities enhance office productivity by efficiently handling multi-page tasks.
However, the product is not without its faults. Many users reported significant challenges during the initial setup, with some stating it took multiple attempts or even hours. The HP Smart app is frequently criticized for being cumbersome and unreliable, particularly in managing wireless connectivity, which often disconnects spontaneously.
Ink costs and the HP+ subscription have also become major points of contention. The Instant Ink program, although convenient for some, has drawn criticism for perceived high long-term expenses and restrictions on using third-party cartridges.
✅ What Are the Advantages of This Product?
- Wide-format Printing (11″x17″): Users appreciate being able to print and scan large-format documents effortlessly. “I regularly print large spreadsheets and technical drawings, and the 11×17 capability is exactly what I needed,” says one satisfied user from Best Buy.
- Fast Printing Speeds: With printing speeds up to 34 ppm (draft mode) and 22 ppm (standard mode black-and-white), this printer significantly reduces wait times, ideal for busy home offices. One user remarked, “Prints much quicker than my previous HP, which is fantastic for my workflow.”
- User-Friendly Touchscreen Interface: The large, responsive 4.3-inch touchscreen simplifies printer operations, making it user-friendly even for less tech-savvy individuals. As one reviewer noted, “It’s as intuitive as using a smartphone, very straightforward even for beginners.”
- High Paper Capacity and Auto-Feed: The dual trays with a combined capacity of 500 sheets and an automatic document feeder that handles up to 35 pages streamline extensive print and scan jobs. Users frequently highlighted this convenience, describing it as “perfect for frequent printing tasks.”
❌ What Are the Disadvantages of This Product?
- Challenging Initial Setup: A significant number of users experienced frustration with the printer’s setup process, particularly due to software issues with the HP Smart App. One Amazon user explained, “Spent two hours setting up multiple times; kept getting the ‘setup incomplete’ message.”
- Frequent Connectivity Issues: Wireless connectivity is unreliable, with frequent disconnections cited by numerous reviewers. A Staples customer commented, “It constantly disconnects, forcing regular resets, which disrupts workflow.”
- Expensive Ink Consumption: Users expressed frustration about ink cartridges running out sooner than expected, contradicting HP’s advertised three-month duration. “The ink ran out in three weeks,” reported one Amazon customer, highlighting a prevalent dissatisfaction with ongoing costs.
🔄 How Has This Product Improved?
Compared to older HP OfficeJet models (like the popular 7740 and 8620), users note substantial improvements in print speed, color vibrancy (P3 Color technology), and tray capacity. Many longtime HP users praise these enhancements, stating, “This is a noticeable upgrade; everything feels improved, particularly print speeds and tray capacities.”
⚖️ How Does This Product Compare to Other Options?
When compared to competitors such as Brother and Epson, reviewers generally find the HP 9730e superior in print quality and speed, particularly for large-format tasks. However, users frequently recommend Epson for better connectivity stability and Brother for lower long-term ink costs. As one Staples customer noted, “After constant issues with setup, I switched to a Brother printer and haven’t had any problems.”
🎯 Is This Product Right for You?
The HP OfficeJet Pro 9730e is ideal for small businesses, home offices, and professionals who frequently require high-quality wide-format printing. If your printing needs include regular large-sized documents, graphics-heavy presentations, or high-volume office workloads, this printer is a suitable choice.
🎮 What Are Real Users Saying?
Users appreciate its robust performance for both color and black-and-white documents, highlighting it as “perfect for production-level printing.” Yet, significant negative sentiment revolves around the setup and wireless connectivity, with multiple reviewers mentioning a cumbersome and frustrating user experience.
⚠️ What Are the Most Common Problems?
- Printer Loses Wireless Connection Frequently
- Difficult and Time-Consuming Initial Setup
- Rapid Ink Cartridge Depletion
🔧 How to Fix Common Issues?
- Connectivity Issues: Users recommend placing the printer closer to your router, updating firmware regularly, or connecting via Ethernet cable if wireless issues persist.
- Setup Issues: Ensure all firmware and apps are updated, carefully follow instructions from HP Smart App, and seek online community tips if the official instructions fall short.
- Ink Usage: To mitigate high ink costs, enrolling in HP Instant Ink or using draft mode for less critical documents can reduce overall ink consumption.
💡 How Can You Get the Best Experience with This Product?
According to user feedback, regularly updating firmware and clearly understanding the HP Smart app functionalities significantly enhance user satisfaction. Additionally, using genuine HP cartridges consistently provides the highest print quality and printer reliability.
🏗️ How Durable Is This Product?
Most customers agree that the HP OfficeJet Pro 9730e is sturdy and well-built, suitable for regular, intensive use. Users regularly printing large volumes have found it durable, stating it is “solidly built, capable of handling heavy workloads easily.”
☎️ Customer Support & Warranty
Customer feedback on HP’s support service is mixed. While some appreciate the one-year warranty coverage, many reviewers voice dissatisfaction with support responsiveness and effectiveness, describing experiences as frustrating and unresolved. One Amazon reviewer reported, “HP support was unable to resolve my issue, and they transferred me to a costly third-party service without informing me clearly.”
⏳ What Do Long-Term Users Say?
Long-term users generally express satisfaction, emphasizing continuous high-quality printing and minimal maintenance after overcoming initial setup hurdles. However, ongoing costs, especially related to ink subscriptions, continue to be a notable drawback.
🤔 Is This Product Worth It?
Overall, the HP OfficeJet Pro 9730e is highly recommended if your primary concerns are print quality, printing speed, and wide-format functionality. It delivers outstanding results for professionals and businesses requiring reliable performance. However, prospective buyers should be prepared for potentially difficult setups and recurring wireless connectivity challenges.
❓ FAQ (Frequently Asked Questions)
- Can the HP 9730e print and scan 11″x17″?
Yes, it supports printing and scanning up to 11″x17″. - Do I need to subscribe to HP Instant Ink?
No, it’s optional. However, some features may become limited if you opt for third-party ink cartridges. - Does this printer have fax capability?
No, despite being an all-in-one, this model does not include fax functionality. - What should I do if my printer frequently disconnects from Wi-Fi?
Consider updating your printer firmware, positioning it closer to your router, or using a wired connection. - Are HP ink cartridges mandatory for this printer?
If you activate HP+, the printer only accepts official HP cartridges, restricting the use of third-party options.
