The JURA E6 Platinum Espresso Machine is a significant investment, and for the majority of buyers, it seems to be one that pays off. Users consistently rave about the quality of the coffee, often comparing it to or even stating it’s better than what they would get at a high-end coffee shop. The machine’s ability to produce a rich, flavorful espresso with a beautiful crema is a standout feature. Many have commented on the simplicity of the machine, noting that from setup to daily use, the JURA E6 is straightforward and intuitive. The automated cleaning cycles are also a frequently mentioned convenience, making maintenance less of a chore. One user happily stated, “I was a little hesitant to splurge on a Jura machine but I definitely don’t have any buyers remorse. Bye bye Starbucks!”
However, the experience isn’t perfect for everyone. The most common point of contention is the milk frother. Several users have expressed disappointment, describing the result as more like warm milk than the thick, rich foam they expected for cappuccinos and lattes. This has led some to purchase separate milk frothers, feeling that a machine at this price point should excel in all its functions. Another point of frustration for some users is the customer service, with reports of slow or ineffective support when problems arise. While less common, a few users also mentioned that the coffee temperature, even at its highest setting, was not as hot as they would have liked.
Key User Feedback Summary
| Most Loved Features | Most Common Complaints |
|---|---|
| Coffee Quality | Poor Milk Froth |
| Users consistently report that the machine brews exceptional, café-quality coffee and espresso with a rich crema. | Users frequently express disappointment, stating the frother produces thin, hot milk rather than the thick, creamy foam expected for cappuccinos. |
| Ease of Use | Customer Service |
| The intuitive interface and automated processes make it simple to brew a variety of drinks and maintain the machine. | A number of users reported unresponsive or unhelpful customer service when encountering issues. |
| Sleek Design | Coffee Temperature |
| The modern and stylish appearance is a welcome addition to the kitchen counter. | Some users find that the coffee is not hot enough, even on the highest temperature setting. |
| Customization | Bean Hopper Issues |
| Users appreciate the ability to adjust coffee strength, volume, and temperature to their personal preferences. | A few users noted that beans occasionally get stuck in the hopper and need to be manually pushed down. |
Frequently Asked Questions
- How good is the milk frother on the JURA E6?
User feedback indicates the milk frother is the JURA E6’s weakest feature. It consistently produces thin, hot milk instead of rich foam. If you love cappuccinos or lattes, many users recommend factoring in the cost of a separate, dedicated milk frother. - Is the JURA E6 easy to clean?
Yes, users consistently praise the JURA E6 for its ease of cleaning. The machine has automated cleaning cycles and prompts you when it’s time to perform maintenance, such as cleaning the milk system or descaling. - Can I use oily coffee beans in this machine?
While some older models of Jura machines were not recommended for use with oily beans, a Jura representative has reportedly stated that the new generation, including the E6, can handle them without issue. - How customizable are the drink options?
The JURA E6 offers a good degree of customization. You can adjust the strength of the coffee, the volume of the drink, and the temperature. The machine also learns your most frequently made drinks and displays them on the home screen for quick access.
Should You Buy It?
This is the perfect machine for the coffee aficionado who prioritizes the quality of their espresso and black coffee drinks and is willing to invest in a high-end, automated experience. If you value convenience, ease of use, and a consistently excellent cup of coffee, the JURA E6 is a fantastic choice.
However, if you primarily drink milk-based beverages like cappuccinos and lattes, this machine will likely disappoint. You should either look for a model praised for its milk foam or be prepared to buy a separate frother to get the results you want. Additionally, if you are on a tighter budget, there are other machines on the market that may offer a better value proposition for your needs.
