Customer Media
Highlights
| Dual Brewing Capability | Enjoy the flexibility of brewing a single cup using K-Cup pods or a full carafe with your favorite coffee grounds, all from one compact machine. |
|---|---|
| Brew Over Ice | This coffee maker features a special "Brew Over Ice" setting that adjusts the brewing temperature to ensure maximum flavor with less ice melt, perfect for creating refreshing iced coffees and teas. |
| MultiStream Technology | Equipped with MultiStream Technology, this brewer uses five needles to more evenly saturate the coffee grounds in K-Cup pods, extracting fuller flavor and aroma in every cup. |
| Customizable Brew Settings | Tailor your coffee to your preference with options for a 'Strong' and 'Extra-Hot' brew for a bolder, more intense, and hotter single cup. |
| Large Shared Water Reservoir | A 72 oz. removable water reservoir is shared between the single-serve and carafe brewers, meaning fewer refills and more convenience. |
Pros & Cons
Pros
- Versatile Dual Brewing Options: The most frequently praised feature is the ability to brew both a single-serve K-cup and a full carafe of coffee in one unit. Users find this flexibility convenient for different needs, such as making a quick cup on workdays or a full pot for guests, while also saving counter space by combining two appliances into one.
- Fast and Easy to Use: Many reviewers mention that the coffee maker is straightforward to set up and operate. They particularly appreciate its fast brewing speed, noting that it heats up almost instantly and doesn't require a long warm-up period, especially for the single-serve option.
- Helpful Brewing Features: Customers enjoy several features, including the large water reservoir which reduces the frequency of refills, the ability to program the carafe to brew automatically, and settings for a "strong" or "extra hot" cup of coffee. The machine also offers various size options for both single cups and the carafe.
Cons
- Poor Reliability and Short Lifespan: A significant number of users reported that the machine completely stopped working after a short period, ranging from a few weeks to several months. Common complaints include the unit losing all power, the digital display failing, or receiving error codes that render it unusable.
- Brewing and Design Limitations: Several users noted that the carafe brewer has a minimum setting of 6 cups, which is too much for those who want a smaller pot. Other complaints include the coffee from the carafe being lukewarm, the brew tasting weak or like plastic, and the potential for overflow if the carafe is not seated properly.
- Inconsistent Performance and Errors: Some customers experienced inconsistent operation, such as the machine brewing the wrong amount of coffee or displaying an "add water" error when the reservoir was full. In some cases, these issues preceded the machine breaking down entirely.
You might also like
Customer Reviews
Showing reviews 121-130 of 301
-
Perfect for my coffee corner
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.CarolynS April 25, 2025Review source: BestbuyLove this,easy to use,less space and very convenient. Great Deal and quality
-
Great at what it does…but
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.CBurna April 25, 2025Review source: BestbuyThis is a really good coffee maker. The only problem I have with it is that you can’t brew less than 6 cups. I like really strong coffee. I used to buy really intense K cups from a company that ceased operations. While on a hunt for replacements, I figured I might go back to traditional drip coffee – occasionally making a really strong single cup of coffee. This machine won’t do it.
-
Thoughts
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Edwinandmary April 22, 2025Review source: BestbuyGreat product. Love the ability to do ground out K cup at one time. Works well.
-
Wish I good give zero stars
Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Jickser93 April 21, 2025Review source: BestbuyWorked ok for about a week. The amount of cofee it brews for single cul or the cofee pot is not consistent at all. The biggest problem is i get a “error 8 add water” code almost every time I make a pot of cofee. The worst coffee maker I have ever used.
-
Need coffee now
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.MechellB April 18, 2025Review source: BestbuyPerfect! Easy to use! Easy to clean! Brews fast and I love the extra hot feature!
-
Very good
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Chevelle12 April 17, 2025Review source: BestbuyI like everything about, easy and convenient!! Like how hot the coffee comes out.
-
DOA Don't Bother
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.NicJ April 16, 2025Review source: BestbuyDead on arrival. Kept spitting out two different error codes. Customer support was totally useless on trying to troubleshoot, and the best response was I could get it replaced by them in “6 to 8 weeks upon confirmed delivery of original product.”
Returning this asap. Total waste of over $150 dollars for a coffee maker, which mind you have is a class of product that has existed for far longer than Keurig has, with no problems.
-
Coffeemaker
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Billy April 13, 2025Review source: BestbuyI had a year old Cuisinart series S S -16. The instructions on how to operate very confusing and started leaking from underneath. As I had a Keurig before and never had any problems, single serve. Chose a K-Duo single serve. Best move I made along with ordering from Best Buy.
-
Decent device, but 6 cup minimum
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Nynic April 13, 2025Review source: BestbuyThe coffee maker drips fairly fast, but the smallest pot you can make is 6 cups. The fact that you have to either waste coffee OR use multiple pods to make a 3-4 cup pot is frustrating.
-
Works as should.
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.AngelaL April 11, 2025Review source: BestbuySo far so good. A bit fancier then the last one we had but I like it.