Customer Media
Highlights
| Dual Brewing Capability | Enjoy the flexibility of brewing a single cup using K-Cup pods or a full carafe with your favorite coffee grounds, all from one compact machine. |
|---|---|
| Brew Over Ice | This coffee maker features a special "Brew Over Ice" setting that adjusts the brewing temperature to ensure maximum flavor with less ice melt, perfect for creating refreshing iced coffees and teas. |
| MultiStream Technology | Equipped with MultiStream Technology, this brewer uses five needles to more evenly saturate the coffee grounds in K-Cup pods, extracting fuller flavor and aroma in every cup. |
| Customizable Brew Settings | Tailor your coffee to your preference with options for a 'Strong' and 'Extra-Hot' brew for a bolder, more intense, and hotter single cup. |
| Large Shared Water Reservoir | A 72 oz. removable water reservoir is shared between the single-serve and carafe brewers, meaning fewer refills and more convenience. |
Pros & Cons
Pros
- Versatile Dual Brewing Options: The most frequently praised feature is the ability to brew both a single-serve K-cup and a full carafe of coffee in one unit. Users find this flexibility convenient for different needs, such as making a quick cup on workdays or a full pot for guests, while also saving counter space by combining two appliances into one.
- Fast and Easy to Use: Many reviewers mention that the coffee maker is straightforward to set up and operate. They particularly appreciate its fast brewing speed, noting that it heats up almost instantly and doesn't require a long warm-up period, especially for the single-serve option.
- Helpful Brewing Features: Customers enjoy several features, including the large water reservoir which reduces the frequency of refills, the ability to program the carafe to brew automatically, and settings for a "strong" or "extra hot" cup of coffee. The machine also offers various size options for both single cups and the carafe.
Cons
- Poor Reliability and Short Lifespan: A significant number of users reported that the machine completely stopped working after a short period, ranging from a few weeks to several months. Common complaints include the unit losing all power, the digital display failing, or receiving error codes that render it unusable.
- Brewing and Design Limitations: Several users noted that the carafe brewer has a minimum setting of 6 cups, which is too much for those who want a smaller pot. Other complaints include the coffee from the carafe being lukewarm, the brew tasting weak or like plastic, and the potential for overflow if the carafe is not seated properly.
- Inconsistent Performance and Errors: Some customers experienced inconsistent operation, such as the machine brewing the wrong amount of coffee or displaying an "add water" error when the reservoir was full. In some cases, these issues preceded the machine breaking down entirely.
You might also like
Customer Reviews
Showing reviews 181-190 of 301
-
Solid and efficient coffee pot
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.TimWinter February 10, 2025Review source: BestbuyGetting a Duo is the best way to go for busy lives. I’ll use the kcup side for during the week + going to work. Then on the weekends I’ll brew big pots on the drip side. Really nice machine. Brews hot and quickly. If it goes on sale, I would definitely buy again.
-
Don’t buy
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.TerekitaF February 7, 2025Review source: BestbuyCompletely stopped working in less than 90 days of purchase.
-
Keurig
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.NancyA February 7, 2025Review source: BestbuyI love this Keurig. It was always a pain to only have one cup option available when having and this does both. I love that you can choose to make it hotter and stronger. Don’t like that the water is in the back too much trying to turn it around to fill up the water.
-
Best of both worlds
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.PeterPeter February 6, 2025Review source: BestbuyGot tired of buying a machine that only lasted 1 year, $199.99 down the drain. This setup was just what was looking for.
Price was right and the best of both worlds all in one place. K cup or pot of coffee right at your fingertips. Easy to use, quick setup and you can’t go wrong.
-
Broke within 2 months
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.RacheljM February 6, 2025Review source: BestbuyThis is a useful kitchen appliance however I’ve had it for less than 2 months and the coffee pot already cracked 🙁
-
Wonderful experience
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.NoeHurt February 5, 2025Review source: BestbuyGreat product! It was so easy to purchase and pick up. I love it.
-
it got broken really soon
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.FiroozehK February 3, 2025Review source: BestbuyIn less than 2 months the carafe coffee maker does not work!
-
Keuring Coffee Maker
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Emcat February 3, 2025Review source: BestbuyThis is a nice coffee maker. Gets the job done and brews coffee hot!
-
stopped working
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.JamesH February 2, 2025Review source: BestbuyStopped working after 1 month. Got a replacement less than a month ago and it stopped working again. Very disappointed.
-
Coffee maker
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.PhilipB January 31, 2025Review source: BestbuyWorks really good and does fast on single cup have not done a big pot yet