Customer Media
Highlights
| Dual Brewing Capability | Enjoy the flexibility of brewing a single cup using K-Cup pods or a full carafe with your favorite coffee grounds, all from one compact machine. |
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| Brew Over Ice | This coffee maker features a special "Brew Over Ice" setting that adjusts the brewing temperature to ensure maximum flavor with less ice melt, perfect for creating refreshing iced coffees and teas. |
| MultiStream Technology | Equipped with MultiStream Technology, this brewer uses five needles to more evenly saturate the coffee grounds in K-Cup pods, extracting fuller flavor and aroma in every cup. |
| Customizable Brew Settings | Tailor your coffee to your preference with options for a 'Strong' and 'Extra-Hot' brew for a bolder, more intense, and hotter single cup. |
| Large Shared Water Reservoir | A 72 oz. removable water reservoir is shared between the single-serve and carafe brewers, meaning fewer refills and more convenience. |
Pros & Cons
Pros
- Versatile Dual Brewing Options: The most frequently praised feature is the ability to brew both a single-serve K-cup and a full carafe of coffee in one unit. Users find this flexibility convenient for different needs, such as making a quick cup on workdays or a full pot for guests, while also saving counter space by combining two appliances into one.
- Fast and Easy to Use: Many reviewers mention that the coffee maker is straightforward to set up and operate. They particularly appreciate its fast brewing speed, noting that it heats up almost instantly and doesn't require a long warm-up period, especially for the single-serve option.
- Helpful Brewing Features: Customers enjoy several features, including the large water reservoir which reduces the frequency of refills, the ability to program the carafe to brew automatically, and settings for a "strong" or "extra hot" cup of coffee. The machine also offers various size options for both single cups and the carafe.
Cons
- Poor Reliability and Short Lifespan: A significant number of users reported that the machine completely stopped working after a short period, ranging from a few weeks to several months. Common complaints include the unit losing all power, the digital display failing, or receiving error codes that render it unusable.
- Brewing and Design Limitations: Several users noted that the carafe brewer has a minimum setting of 6 cups, which is too much for those who want a smaller pot. Other complaints include the coffee from the carafe being lukewarm, the brew tasting weak or like plastic, and the potential for overflow if the carafe is not seated properly.
- Inconsistent Performance and Errors: Some customers experienced inconsistent operation, such as the machine brewing the wrong amount of coffee or displaying an "add water" error when the reservoir was full. In some cases, these issues preceded the machine breaking down entirely.
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Customer Reviews
Showing reviews 261-270 of 301
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Highly Recommend
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.KenM December 20, 2024Review source: BestbuyGreat place to do business with, online or on site.
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Great deal..but surprise ruined No box or heads up
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Smilez December 20, 2024Review source: BestbuyGreat deal for half off. Perfect brewer for the family. Needed a replacement and love the duo function as I prefer grounds to k-cups. My ONLY issue is that this was a xmas gift. They didn’t say it was gonna be shipped with no box. Surprise ruined! 🙁
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Makers best
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.MarilynC December 18, 2024Review source: BestbuyThe keurig coffee maker is one of the best for both drip coffee and pod coffee very useful since u don’t need two separate coffee makers just one
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Stopped working after 3 months
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.DebT December 17, 2024Review source: BestbuyI received this 9-11-2024. On 12-15-2024 it stopped working all together. And it’s not from heavy use. I live alone and make a couple cups of tea a day. This is the second one I purchased. The first one said I needed to descale but the procedure didn’t work using the recommended descaling liquid. Very, very frustrating!
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Good
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Anonymous December 15, 2024Review source: BestbuyReally good easy to use. It is easy to have quick coffee in the morning
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Must buy! Excellent!
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Matt December 14, 2024Review source: BestbuyLikely the best coffee maker there is. Easy to use and brews faster than any of our old products. Not cheap but worth every penny!
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escartin
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.siales December 13, 2024Review source: BestbuyAn excellent coffee maker and the price is also good.
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KEURUG COFFEE MAKER
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.JohnI December 13, 2024Review source: BestbuyExcellent coffee maker. Like all the features. Iced coffee, 4 sizes. Extra strong buttin
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Great
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Pauly67 December 12, 2024Review source: BestbuyCoffee machine makes coffee hot and very strong…
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Horrible Customer Support
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.MikeB December 11, 2024Review source: BestbuyThe coffee maker worked great for about 20 cups. The add water light came on, making it impossible to brew coffee. Went through the troubleshooting in the manual with no luck. Called their Tech line and got NO help. Worst Customer Service I’ve experienced in my 50+ years. The “expert” was clearly reading from a script. Kept asking the same things. Never resolved the problem, so I sent an email. They told me to call the Tech line. Now I have a $139 paperweight.