Customer Media
Highlights
| Self-Cleaning Convenience | The SmartSpin technology automatically detects when your cat exits and quietly disposes of waste into a secure drawer, eliminating the need for manual scooping. |
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| Superior Odor Control | Features a sealed waste drawer paired with a built-in deodorizer that provides 4x better odor control compared to traditional litter boxes. |
| Smart App Integration | Monitor your cat's health and litter habits easily using the PetSafe ScoopFree Litter Box app, which connects via 2.4 GHz Wi-Fi, providing real-time tracking of weight and litter box usage. |
| High Capacity Waste Drawer | The spacious 8.5L waste drawer can hold up to two weeks' worth of clumps and waste for a single cat, reducing the frequency of waste disposal. |
| Multi-Cat Friendly | Engineered for multi-cat environments, providing a fresh layer of litter after every use to keep all pets comfortable. |
Pros & Cons
Pros
- Hands-Free Convenience: Many reviewers praise the litter box for its automatic self-cleaning feature, which eliminates the need for daily scooping and reduces litter box maintenance to emptying the waste drawer every one to two weeks.
- Effective Odor Control: Several users highlight the litter box's ability to minimize or eliminate unpleasant odors, thanks to its enclosed waste compartment and optional deodorizer cartridge.
- Easy Setup and Use: Numerous reviewers mention that the litter box is easy to assemble and set up, with a straightforward app and intuitive controls.
Cons
- Durability and Reliability Issues: Several reviewers report that the litter box stopped working or experienced malfunctions, such as sensor errors or door jams, after a relatively short period of use (ranging from a month to a year).
- Sensor and App Inaccuracies: Some users have noted inaccuracies with the litter box's weight sensors and app, including incorrect weight readings, unreliable app connectivity, and loss of historical data.
- Height and Accessibility Concerns: A few reviewers mention that the litter box's height may pose a challenge for kittens or senior cats, requiring the use of a ramp or step for easier access.
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Customer Reviews
Showing reviews 71-80 of 134
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It’s OK for a knock off and I didn’t get it on sale
Verified purchase Verified purchase: This reviewer bought the product.Perry Burros-Lemke July 16, 2025Review source: AmazonMissing some of the benefits of a little robot difficult to train one of my cats, but I understand that can be an issue with any automatic box. It’s all right but not really worth the money. The weight is highly inaccurate.
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DOA (electrical / sensor) issue. Zero support.
Verified purchase Verified purchase: This reviewer bought the product.Amazon Customer July 9, 2025Review source: AmazonElectrical / sensor issue upon arrival. Plugged in and set up as instructed, had a “E2” code on the app, with “2” displaying on the litter box – Cover not installed. Followed the instructions and tried to reset it multiple times with no luck. Support is not helpful (Take the cover off, unplug the box, put the cover back on, plug the box back in, see if the error goes away). What’s even worse is that this is a newer model, and there are zero YouTube videos on the setup to try to debug the problem. Absolute joke for the price. I recommend staying away from the headache of this product, and spend the extra couple hundred bucks and get the better, more established brand that starts with the letter “W” and ends with “R”.
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A Perfect Litter Box.
Verified purchase Verified purchase: This reviewer bought the product.J.Lacher July 8, 2025Review source: AmazonWe had the original ScoopFree automatic box for 20 years, so after I broke it, I went back to ScoopFree for a new box. Bought the Open Sky, and it’s perfect. Our geriatric cat was using it within two hours. I was concerned she would be put off by the height, but no, she’s not. This is low maintenance, and once purchased, no expensive trays or special litter. Even more important, no odor. We cannot connect to the app, but the box works well without it. I heartily recommend this product!
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DON’T BUY
Verified purchase Verified purchase: This reviewer bought the product.Chey July 7, 2025Review source: AmazonWHOLE CONTROL PANLE WAS PUSHED IN AND WIRE SHOWING DO NOT BUY!!! RETURNED IT AND SAYS WILL TAKE 14-30 DAYS FOR A RETURN!!! BEYOND MAD.
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I’d look into other options. Pass on this one….
Verified purchase Verified purchase: This reviewer bought the product.Julia July 1, 2025Review source: AmazonThe concept is spectacular. But unfortunately, it does not meet expectations. It’s constantly getting stuck or triggered by the sensors. I have 2 cats and need to replace the bag every 2 days. At least once a day or every 2 days it gets stuck because the “infrared protection triggered”. Or it senses there is a cat in it and there’s not. So it freezes. It gets gross too. Poop smeared on the top. And since the holes for the “scoop” are vertical and long, tiny poop particles end up falling through and stay in the liter. So it’s not entirely clean. This box is extremely expensive compared to other boxes. It’s the same price as a liter robot 3 I believe. The weight is never accurate/the same and the app is pretty basic compared to other options at the same price point. And lastly, it’s very messy, my cats have throw poop out of the box and liter. Yay….. The only reason I went with this one is because it was a bit skinnier so I could fit it in our bathroom and it looks nicer compared to the “robot” in my opinion. I was so hopeful this would be a great liter box, and if the price was around other “amazon boxes” like $150-$250, maybe I’d have a different opinion. But for $550 and it has malfunctions every day?!? Hard pass.
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Fixes All The Issues/Headaches From the Original Model
TC June 25, 2025Review source: AmazonI have five cats, so we go through a lot of litter. I am always looking for new ways to streamline my routine. So one of those ways was getting the original scoop free litter boxes. In order to extend the life of my litter, I got the reusable pans, and physically scooped their “leavings” out of the compartment twice a day. I also lined the litter boxes with baking soda for extra odor control and use a combination of Arm and Hammer litter box deodorizers and fresh step crystals to fight the feces smell for those little tiny bits that the grate sometimes leaves behind that are impossible to scoop out. My biggest complaint was that even though I had six original scoop free litter boxes for five cats (expensive, I know), that the “poop containers” would fill up so quickly and stink up the house, even when I was emptying them consistently once or twice a day. Also, the grate itself would get filthy, and there was no way to remove it to properly clean it. The box was also very low to the ground and didn’t have much depth, so the litter scatter was everywhere all the time and forced me to have to change it more often because all the litter was soiled with urine, and because the depth was so thin, it made it super noticeable to both me and my cats that it was time to change the litter.
It seems that Petsafe was basically reading my mind with this new model they put out for the clumping litter box. I still opted to use crystals for it because I prefer them over clay which leaves dust all over the house, but I love the option to use clay if I want to. This new box is larger than the previous box, and deeper. The sides are a bit taller, so I would recommend a step of some kind for smaller kittens to get into, but because its taller, I do notice far less scatter than I had with the previous model. Instead of scooping the poop to the other end of the litter box, it actually scoops it into a drawer to make it more accessible to dump more often without having to open the entire box to get to it. The “poop storage” drawer is actually much bigger, so it can actually go longer without dumping, but I still choose to dump it daily. And finally my favorite part, the grates COME OUT! Those filthy grates that were the bane of my existence in the previous model finally come out, and guess what, they are dishwasher safe! I recommend cleaning your dishwasher with dishwasher cleaner after you try this hack, but every couple of days, I take all the grates, put them in the dishwasher, set it and forget it for about an hour. Then just reinstall them, and press the button to grab all the leavings that your cats did while they were in the cycle. They are clean, sanitized, and no longer need to be scrubbed maliciously with a scrub brush. My life could not be more streamlined and happy with this new model.
My ONLY grievance with this is the pan and the drawer are not considered dishwasher safe (I asked Petsafe), and that they did away with the LED counter they had on the previous model so I can keep track of which litter boxes they are using the most easily. Hope they add these features into future models. I have sent the company my feedback on it. But honestly, I just take the pans and the drawers to the shower, spray them down with Lysol and shower them off with hot water. Takes about five minutes, and most of that time is just drying them off and preparing the litter back in the pan.
In all honestly I find these litter boxes way easier to clean and maintain. I am extremely happy with them. My cats also seem to enjoy having a deeper litter box to do their business in. I am extremely happy with my purchase. I originally purchased two to replace the two kitchen ones just to test, but ended up buying four more to replace the others after just a couple of days of using the new ones. Yes, pricey expense, but the investment was totally worth it to me. The time saving element alone was worth it. I am single, live alone, work full time, and have five cats. Anything I can do to get a little extra time back is a blessing.
Also, with these new boxes, I have been able to extend the life of my litter significantly. I have gone to changing the litter once every two weeks instead of once a week, which saves a tremendous amount of money for me personally on my cat budget. I went from spending over $800/mo on crystal litter to spending about $200. Keep in mind I am an absolute clean freak, so as soon as I walk by the box and catch a whiff, I am changing the box that day. Some people get nose blind but I am super sensitive to it and literally cannot wait once I smell start to smell it.
Anyone who is a clean freak like me, I highly recommend this box to streamline your routine. I feel like each box will be good for up to two cats. But I have always used the rule of one box for each cat plus one. I also still have two standard boxes on top of that just to give them options, but they generally don’t use them as much as they use the scoop free ones.
I also used Klarna through their app if that helps anyone else budget wise.
Anyway, hope you liked my review.
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Very Convenient
Verified purchase Verified purchase: This reviewer bought the product.GBel June 25, 2025Review source: AmazonThis product was amazing. At first, I was scared my cat would struggle adjusting to a new litter box, but he was fine. It came in good condition and worked as advertised.
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Game-Changer for Cat Parents!
Verified purchase Verified purchase: This reviewer bought the product.Amber June 25, 2025Review source: AmazonThis litter box is a total game-changer. The build quality is solid and modern, and it blends into the room without looking like a litter box at all. The setup was incredibly easy—the legs snap in, the waste bin lines quickly, and the deodorizer pops right into the top.
Within minutes, I had it plugged in, filled with crystal litter, and ready to go. The control panel is intuitive, and the whole unit runs super quietly. It’s clear PetSafe thought through the functionality and design.
I haven’t had to scoop once. It keeps odors under control, the health of my cat has improved thanks to the cleanliness, and it saves me time every single day.
I included a video so you can see exactly what comes in the box and how simple the setup really is.
Highly recommend if you’re looking for value for money, ease of use, and overall litter box quality without sacrificing style or cleanliness!
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WiFi didn’t connect. Returning it.
Verified purchase Verified purchase: This reviewer bought the product.Jonathan Sanchez June 25, 2025Review source: AmazonI was excited to get this and set it up in my NYC apartment, but no matter what I did I could not get it to work with my WiFi network. It specifically requires an 2.4 ghz network only, and no matter what I did to my settings it never connected. And without that you can’t set it up on the app and that’s the whole point of having it being self-cleaning. So unfortunately I’ll be returning it, unused. Looks like it would have worked well though, but I’ll never know. I’m a bit disappointed. More annoyed about having to repackage and figure out how to return this big box though.
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My Cats Love The Fresh Litter Feel
Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Molly G June 21, 2025Review source: AmazonThis is a game changer for litterboxes. I have two cats and this is the greatest thing ever. I change the bag like once a week and it’s so nice not having to worry about it or the smells or anything. I like that you can set it to clean from your phone too. The app could use a few upgrades, but I haven’t noticed anything that any of the other reviewers havent’ mentioned. I like that the waste bin is under the unit. I feel like this keeps the inside of the unit more clean than other automated litter boxes that have the waste bin on the sides.