Customer Media
Highlights
| Ultra-Thin Design with Retractable LiDAR | Standing at just 7.98cm (3.14 inches) tall, the Saros 10 features a RetractSense Navigation System with a retractable LiDAR sensor, allowing it to clean under low-profile furniture that most standard robot vacuums cannot reach. |
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| Industry-Leading 22,000 Pa Suction Power | Equipped with HyperForce suction technology and a DuoDivide Anti-Tangle Brush, the Saros 10 delivers a massive 22,000 Pa of suction to effectively remove deep-seated dirt and pet hair from both hard floors and carpets. |
| AdaptiLift Chassis for Superior Mobility | The industry-first AdaptiLift Chassis allows the robot to lift its entire body by up to 10mm to navigate high-pile carpets and clear thresholds as high as 4cm, ensuring uninterrupted cleaning across complex home layouts. |
| VibraRise 4.0 Mopping with Auto-Detachment | The advanced mopping system features dual sonic vibration zones at 4,000 times/min and 8N of downward pressure. For pure vacuuming tasks, the robot can automatically detach its mop plate at the dock to keep carpets completely dry. |
| RockDock Ultra 2.0 with Refill & Drainage | The multifunctional dock provides ultimate hands-free maintenance with 80°C hot water mop washing, 60°C heated air drying, and auto-emptying. The Refill and Drainage model variant can be integrated into home plumbing for automatic water management. |
Pros & Cons
Pros
- Exceptional Cleaning and Hair Handling: The vacuum delivers powerful 22,000Pa suction that effectively removes pet hair and debris, complemented by a zero-tangling brush that prevents long hair from wrapping around the rollers.
- Ultra-Thin Low Profile: At only 3.14 inches tall, the robot's slim design allows it to clean under low furniture such as sofas, beds, and even some appliances that traditional upright vacuums cannot reach.
- Fast and Accurate Mapping: The LiDAR and AI navigation systems allow the robot to map large homes quickly—sometimes within 30 minutes—and the intuitive app makes it easy to set up schedules and no-go zones.
Cons
- Hardware Reliability Issues: Multiple reviews report units failing within a few months or even hours of use, with specific problems including docking failures, side brush malfunctions, and mop attachment errors.
- Poor Customer Support: Users frequently describe support as unhelpful, citing slow response times, repetitive troubleshooting instructions, and a policy of offering refurbished units rather than new replacements for defective products.
- Navigation and Software Glitches: Despite advanced sensors, some units struggle with obstacle avoidance for items like cords, occasionally get lost, or miss large sections of a room during a cleaning cycle.
Customer Reviews
Showing reviews 11-20 of 95
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Excellent
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.IvetY November 7, 2025Review source: BestbuyIt’s an excellent product, I give it a 1000/10.It is very useful
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Mop stuck inside station
Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.YixiangG November 4, 2025Review source: BestbuyI just brought for few days, and now the mop stuck inside stations.I tried to hand relase the mop, not working at all. I need to exchange it, waiting for another 5 days to get new machine.
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Robot failed and bad support after this
Verified purchase Verified purchase: This reviewer bought the product.Ken November 2, 2025Review source: AmazonAfter less than two weeks the mop would not reattach to the robot at the dock. The robot completely malfunctioned, went in circles, and could not return to dock. Could not be reset. Could not be turned off. Could not be paired with the app.
Support kept me going in circles with emails that kept repeating the same instructions. They could not understand or ignored the things I said. It was not possible to follow the instructions they sent because the robot would not respond. Eventually, only by being very insistent, did they take it in for service.
Then they claimed it had water damage. The robot was never exposed to water except from the dock. I assume the mop failure somehow exposed it to moisture. They said they would replace it with a refurbished unit only one time for water damage, which I did not cause. A week later and the replacement has not been sent. When I followed up I was literally told to be more patient.
This is an expensive device to fail, fail so soon, and then have such bad customer service and technical support.
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Waste of money
Verified purchase Verified purchase: This reviewer bought the product.BJ. November 1, 2025Review source: AmazonThe app is not user friendly, nor is labeling the different rooms/spaces in the house, and I have a small single story home. Trying to get the Roborock to clean a small area with in a room is useless. I changed the name of the Roborock, but it will only wake-up/respond to “Hello Rocky.” I have only had the Roborock Saros 10 for 3 weeks and it squeaks every time it makes a full circle turn. Very disappointed in this mop/vacuum; especially for the price. I submitted a question to Roborock via their feedback and the response I received was to email them with my concern. Very frustrating!
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Soros 10 failed with only 106 hrs of usage
Verified purchase Verified purchase: This reviewer bought the product.Anshuman DasGupta October 6, 2025Review source: AmazonStay away from this product and brand. Bought two of them which collectively costed me around above $3k
One of them failed under 3 months of usage or 106 hrs. Customer support is refusing to provide refund or swap it with a new product.
In my email exchanges they are avoiding the ask to refund or exchange and stating my only option is that they will repair the product and that is what I get to use.
Question is why should I trust their brand or products which fails with only 100 hrs of use.
With this experience, I have stopped using the other one I purchased
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2 FAILED ROBOROCKS
Verified purchase Verified purchase: This reviewer bought the product.M.A October 4, 2025Review source: AmazonSecond unit in just over 6 months, I would give this thing ZERO STARS! First unit stopped installing the mop, essentially only worked in vacuum mode. Roborock asked me to send it back and sent me a new unit. Great it worked. 5 months later it didn’t, it would randomly stop mid clean and loudly announce a fault with the unit, so if you like to set your unit at night, forget it…this would always wake everyone up. Tech support asked me to do what I had already done several times (clean the sensors), with no luck. I have sent the second unit back for a “repair”, not holding my breath. I’m so disappointed, at this point I would not recommend this unit to anyone, don’t waste your money like I did, look elsewhere!
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Robo Rockie!!
Verified purchase Verified purchase: This reviewer bought the product.Amazon Customer September 29, 2025Review source: AmazonI love my Rockie! Easy to set up and use. Does an excellent job! I’m very happy with Rockie!! Washes the floor well and vacuums. Very quiet!!!
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Number #1 Vacuum cleaner in Earth
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.MaksudbekY September 29, 2025Review source: BestbuyWonderful vacuum cleaner , never regret , recommend everyone who respect own time for spending for family than cleaning
Best Buy is the right place to buy such a amazing tech
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Best Set-and-Forget Robot Vacuum
Verified purchase Verified purchase: This reviewer bought the product.PL September 24, 2025Review source: AmazonExcellent product. This is my second roborock. I’m upgrading from the original QRevo that I bought two years ago. I am truly impressed with how much they have improved the robot in the past two years. I loved it so much I got a second Saros 10 RDS for my business.
The best improvements are:
1. Retracting Lidar System – the robot now comfortably fits under everything – sofas, beds, furniture – to get all the dustbunnies out from every corner. One surprise is that it’s so slim that it actually managed to clean under the dryer as well (all the lint and dust and lost socks [seen from the camera]).
2. The on board camera has been an excellent addition. The ability to see pictures of the objects that it’s avoided is genius. And being able to see under beds nad sofas is nice as well. When I’m not home, it’s also a nice piece of mind to see around the house.
3. Better ability to climb – the Saros 10 is definitely a lot better at going up slopes (as you can see in the attached video) and going over threshholds. I built a little ramp since my garage is one step down and the Saros 10 has no issues going up and down it to clean the garage and coming back to wash the mop at the base. With the QRevo, I had to babysit it and carry it down the step to the garage and carry it back to get its mop washed everytime. I hope in the next model they increase the height it can go over as there are a few threshholds in my house that it just barely makes it over, but that means about 30% of the time it will fail to go over them if it doesn’t do it at the exact right angle. Also, I wish they would improve it’s high-pile carpet mobility. I have a patch of fake turf in my patio, and the Saros 10 definitely struggles to make it through it so I’ve had to set it to avoid that space.
4. RDS system – I don’t know why they don’t offer more options for RDS in other models. The RDS system has been a game changer. With the old QRevo, I was changing the water every other day–to the point that I would rather not use the robot so I wouldn’t have to change the water. Now with the RDS, I can run the robot whenever I want without worrying about changing the water–which the dirty water is just nasty and cleaning out the tank is just tedious. The RDS system has truly made it hassle free. It just works. I have the robot scheduled to clean certain rooms on certain days and I never have to worry about it running out of water. Because of the RDS system, I was able to find a spot under the kitchen sink close to all the water lines. It’s quite a genius set up. I just cut out part of the kickplate and cabinet base so the Saros 10 can come in and out on it’s own and then be out of sight the rest of the time. It’s the most seemless design ever.
5. Vibrating Mop – I was really relunctant to get the Saros 10 because of the mopping system. I had read it’s not that great, so I really wanted to stick to the two rotating mops system of the QRevo, but alas, the only RDS model available in the US is the vibrating mop version, so I bit the bullet and got it. And it’s really not that bad or much different from the rotating mops. On the medium setting it is able to achieve a pretty clean result, and on the highest setting, it’s completely thorough.
6. Battery life has been excellent and the quick charge function is not a gimmick. I can clean my whole 2000 sq ft house on one charge now, something that would have taken at least one recharge to do with the QRevo. And unlike the QRevo, it doesn’t take 5-7 hours to recharge the battery anymore either.Overall, I am 100% satisfied with the new Saros 10 and can’t wait to see what new features Roborock will come up with in future generations. I’m definitely waiting for the stair climber! The robot is quite expensive if you buy it at full retail price, so I definitely recommend waiting for it to go on sale which is quite frequent. I got mine on sale for $1399 plus Amazon’s 5% rewards back, so it was a pretty good deal.
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Saros 10 Rocks
Verified purchase Verified purchase: This reviewer bought the product.S. Corriveau September 14, 2025Review source: AmazonSaros 10 Rocks
I had A Q5 Max for just vacuuming and it worked great, but did not fit under my furniture. So I bought a Dyson 360 had it for 2 days and I am returning it, It could not even keep up with the Q5 Max, So I stepped up to the Saros 10, One incredible machine fits under my furniture vacuums awesome and mops my tile and laminate floors perfectly, Easy setup and mapping and room partitioning and schedule setting. And the easy fill and drain for mopping is perfect.
Thank You Roborock