Customer Media
Highlights
| Ultra-Thin Design with Retractable LiDAR | Standing at just 7.98cm (3.14 inches) tall, the Saros 10 features a RetractSense Navigation System with a retractable LiDAR sensor, allowing it to clean under low-profile furniture that most standard robot vacuums cannot reach. |
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| Industry-Leading 22,000 Pa Suction Power | Equipped with HyperForce suction technology and a DuoDivide Anti-Tangle Brush, the Saros 10 delivers a massive 22,000 Pa of suction to effectively remove deep-seated dirt and pet hair from both hard floors and carpets. |
| AdaptiLift Chassis for Superior Mobility | The industry-first AdaptiLift Chassis allows the robot to lift its entire body by up to 10mm to navigate high-pile carpets and clear thresholds as high as 4cm, ensuring uninterrupted cleaning across complex home layouts. |
| VibraRise 4.0 Mopping with Auto-Detachment | The advanced mopping system features dual sonic vibration zones at 4,000 times/min and 8N of downward pressure. For pure vacuuming tasks, the robot can automatically detach its mop plate at the dock to keep carpets completely dry. |
| RockDock Ultra 2.0 with Refill & Drainage | The multifunctional dock provides ultimate hands-free maintenance with 80°C hot water mop washing, 60°C heated air drying, and auto-emptying. The Refill and Drainage model variant can be integrated into home plumbing for automatic water management. |
Pros & Cons
Pros
- Exceptional Cleaning and Hair Handling: The vacuum delivers powerful 22,000Pa suction that effectively removes pet hair and debris, complemented by a zero-tangling brush that prevents long hair from wrapping around the rollers.
- Ultra-Thin Low Profile: At only 3.14 inches tall, the robot's slim design allows it to clean under low furniture such as sofas, beds, and even some appliances that traditional upright vacuums cannot reach.
- Fast and Accurate Mapping: The LiDAR and AI navigation systems allow the robot to map large homes quickly—sometimes within 30 minutes—and the intuitive app makes it easy to set up schedules and no-go zones.
Cons
- Hardware Reliability Issues: Multiple reviews report units failing within a few months or even hours of use, with specific problems including docking failures, side brush malfunctions, and mop attachment errors.
- Poor Customer Support: Users frequently describe support as unhelpful, citing slow response times, repetitive troubleshooting instructions, and a policy of offering refurbished units rather than new replacements for defective products.
- Navigation and Software Glitches: Despite advanced sensors, some units struggle with obstacle avoidance for items like cords, occasionally get lost, or miss large sections of a room during a cleaning cycle.
Customer Reviews
Showing reviews 81-90 of 95
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Thumbs up
Verified purchase Verified purchase: This reviewer bought the product.Neko March 10, 2025Review source: AmazonGreat flagship product. Nothing short of spectacular. It does the job well and stands-out against the competition. Customer service is very responsive and accommodating. Highly recommend.
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Best robot
Verified purchase Verified purchase: This reviewer bought the product.Ben March 7, 2025Review source: AmazonI had the s7, s8 and now the soros10.
Its incredible. The dock feature is amazing -
The Robot vacuum to have
T.O.P.S March 5, 2025Review source: AmazonEach year the company Roborock brings out these Robot cleaners, and each year I keep buying them because we know they work. This year I am pleased to use the Saros line in which surpass expectations @ the moment, they have improved on the aesthetics in which this year I choose the black version which has a shiny display this year it also has a cover for the water tanks which is perfect. The suction of this new machine trust me you can see the difference compared to last year nothing is left on the floor, Wifi connectivity seems to have improved also as we have no issue connecting even with out 5ghz/2.4ghz router, The software has seen some improvements as well as I now see new ai features in which works so far so good, The robot is easy to use even your kids could operate the machine with ease thanks again to Roborock for producing yet another banger.
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Love my new Roborock Saros 10
Verified purchase Verified purchase: This reviewer bought the product.Alma March 5, 2025Review source: AmazonI love my new Roborock Saros 10!
I really enjoy from it!
You can choose noise level and cleaning level.
It vacuums the floor and cleans excellently! -
Amazing
Verified purchase Verified purchase: This reviewer bought the product. Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.DLIT March 3, 2025Review source: BestbuyWe have 2 dogs that shed alot and it handles the hair on hardfloor and carpet flawlessly, mopping does an amazing job aswell
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Pov: El mejor robot limpiador de suelos 🤖💧🧽
Verified purchase Verified purchase: This reviewer bought the product.Daniela February 23, 2025Review source: AmazonSpanish:
Estoy enamorada de este robot. Tiene muchísimas funciones que realmente no tenía idea de que en verdad funcionarían. Evita objetos y mascotas y los clasifica, detecta suciedad, detecta alfombras y no se queda atascado, detecta cuando su mopa está sucia y la va a limpiar. En fin, innumerables cosas positivas, y lo más importante, la calidad con la que limpia y aspira es impresionante. Si es cierto que no viene con otros accesorios de repuesto, solo con una bolsa de polvo extra, pero no es problema porque podemos comprar las mismas de la versión QRevo qué se lanzó recientemente y sirven para esta versión también y con respecto a los demás accesorios; se lanzarán al mercado en 1 o 2 meses, pero no se asusten con el tiempo de demora ya que los accesorios con que viene incluido duran muchisimo más tiempo de lo q imaginan. Con respecto al líquido para limpieza inicialmente no tenía y solo utilizé agua y pues el resultado es casi el mismo como si tuviera el líquido, aunque lo uses solo con agua de igual manera limpia perfecto, como ejemplo de esto tengo mi propia situación, mi casa llevaba casi 3 semanas sin haberle limpiado el suelo y las alfombras, precisamente cuando me llegó el robot lo puse en funcionamiento para retarlo a limpiar todo(sin tener el liquido limpiador, solo agua), y para mi sorpresa al terminar dejó la casa igual de limpia que si la hubiera limpiado yo, definitivamente eso fue un “SI” para quedarme con el. Tengo 2 gatos que sueltan mucho pelo, más yo y mi esposo y realmente nos hacía falta esto ya que el tema de limpiar el suelo se nos volvía complicado con tanto trabajo, pero ahora ya puedo estar tranquila y regresar a casa sabiendo que ya no tengo q preocuparme más por la limpieza del suelo de mi casa 🩷English:
I am in love with this robot. It has so many features that I really had no idea would actually work. It avoids objects and pets and classifies them, it detects dirt, it detects carpets and doesn’t get stuck, it detects when its mop is dirty and it goes to clean it. In short, countless positive things, and most importantly, the quality with which it cleans and vacuums is impressive. It is true that it doesn’t come with other replacement accessories, only with an extra dust bag, but it’s not a problem because we can buy the same ones from the QRevo version that was recently launched and they work for this version as well and regarding the other accessories; they will be launched on the market in 1 or 2 months, but don’t be scared by the delay time since the accessories that it comes with last much longer than you imagine. Regarding the cleaning liquid, I initially didn’t have any and only used water and the result is almost the same as if I had the liquid, even if you use only water it cleans perfectly, as an example of this I have my own situation, my house had been almost 3 weeks without having cleaned the floor and carpets, precisely when the robot arrived I put it into operation to challenge it to clean everything (without having the cleaning liquid, only water), and to my surprise when it finished it left the house as clean as if I had cleaned it myself, that was definitely a “YES” to keep it. I have 2 cats that shed a lot of hair, plus me and my husband and we really needed this since the issue of cleaning the floor became complicated for us with so much work, but now I can be calm and return home knowing that I no longer have to worry about cleaning the floor of my house 🩷 -
Love the Roborock Saros 10
Verified purchase Verified purchase: This reviewer bought the product.Christine B February 22, 2025Review source: AmazonI am extremely happy so far with my new Roborock Saros 10. With 3 large dogs, this has eliminated my daily chore of having to vacuum and mop. All I do is turn on this robot and it gets to work, doing a surprisingly good job! I have used it for 3 days and I hope and pray it continues to work the way it has so far. I had purchased a Eufy vacuum robot 2 years ago and while I thought that one did a good job, it never worked nearly as good as this new one. The Saros 10 is expensive, but totally worth it to me!
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Good upgrade over s8 max v ultra
Incentivized Incentivized review: The reviewer received a benefit for sharing feedback.Caleb February 21, 2025Review source: BestbuyJust better in every way, nice metalic finish, the clean and dirty water tanks are covered, much better suction and the duo brush that prevents it from getting tangled. Love it so far
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Roborock Saros 10 better than I expected
Paul B. February 20, 2025Review source: AmazonI’m no stranger to robot vacuums—I’ve had one for several years. However, I’ve never owned a model as intelligent and powerful as the Roborock Saros 10, which I recently purchased. From the moment I unboxed it, I was impressed. Within the first 30 minutes, the Saros 10 automatically mapped my 7,000 sq. ft. home, identifying various rooms and obstacles with impressive accuracy. Just minutes later, I had a nightly cleaning schedule set up for “Rocky”, my new robotic assistant, to sweep the entire house and mop all hard surfaces effortlessly.
Compared to my previous robot vacuum from another brand, which constantly needed monitoring to avoid getting tangled in loose cables, the Saros 10 has been a game-changer. After several weeks of operation, I haven’t had a single issue with it getting stuck. Maintenance has been minimal—aside from adding fresh water and emptying the dirty water tank every other day, it requires no additional upkeep.
One of the most impressive surprises has been the anti-tangle design of the main brush. We have a large dog with long hair, and despite the Saros 10’s exceptional ability to pick up pet hair, none of it gets caught in the brush. This thoughtful design feature alone made the upgrade worth every penny.
Now that I’ve had the Roborock Saros 10 for about a month, I couldn’t be happier with both the product and the company’s outstanding customer support. If you’re looking for a powerful, hassle-free, and intelligent cleaning solution, this vacuum is absolutely worth considering.
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I love it, with a few questions/ drawbacks
Verified purchase Verified purchase: This reviewer bought the product.Ryan February 20, 2025Review source: AmazonI’ve owned it for about a day now and I really
Do like it, it avoids almost everything I throw at it and I’m truly impressed with the obstacle avoidance especially after the latest firmware update. I had a dreame X30 before this but because of the spinning mop pads it left these marks on my floors that looks like little circles so I was looking for a different mopping solution, I looked at this one and the eufy s1 pro, I personally preferred this one but I also was disappointed that roborock didn’t include a roller mop instead, as that’s quickly becoming a standard in high end vacuum robots. However I don’t know if I would like a roller mop too due to the higher degrees of maintenance and also the fact that it makes the robot overall thicker and more complicated. Let’s talk performance, first off this thing vacuums like a champ, and the mopping even though part of me wishes it was a roller mop is better to me than the spinning mop pads due to not leaving streaks on my floors. I also love the look of this thing, it seriously is my favorite looking robot vacuum it just makes such a cool impression in my apartment. The app is great, and I really do like a lot about this robot. There’s one issue though and it’s not really a roborock problem it’s everyone else’s problem besides narwal. On paper the narwal flow looks like it’s going to be the vacuum to beat this year, it has every single feature anyone could ever look for and I really will be jealous of people who get that one instead. I’ll still be happy with this one, and I chose this one over waiting for the flow because I do genuinely think I like the look of this one better and yes I would prefer a mop roller but how big of a difference would it really make for day to day cleaning? Not much in my opinion. If you’re on the fence between this one and the 10r it’s super simple. If you want a S8 max v but better get this one, if you want a q revo curv that’s better than get the 10r. Overall I’m super happy with my purchase and definitely do recommend this product, just before buying please do your research!!