Summary of Customer Reviews
The Samsung 55″ Odyssey Ark 2nd Gen. 4K UHD 165Hz 1ms (GtG) Quantum Mini-LED Curved Gaming Screen has received mixed reviews from customers. Many users are impressed with its massive size, immersive curved display, and versatile functionality, including gaming and productivity applications. The screen’s high refresh rate, impressive color accuracy, and deep blacks are frequently praised, making it a standout choice for gaming and media consumption. However, the product has also faced criticism, particularly regarding its hefty weight, software glitches, and issues with durability, such as dead pixels and power failures. Some users have also expressed dissatisfaction with changes to features post-purchase, especially related to the KVM functionality.
PROS
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Immersive Display: The 55″ curved screen offers an immersive experience, especially praised by gamers and those using it for media consumption. A user mentioned, “The curve feels like a mini IMAX in my room!”
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High Refresh Rate and Low Response Time: The monitor’s 165Hz refresh rate and 1ms response time are highlighted as key benefits, providing smooth and responsive gameplay.
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Versatile Use: Beyond gaming, the screen’s capabilities extend to productivity tasks, making it a multifunctional device for work and entertainment. One review noted, “It’s great for work and play. Does everything I need it to and looks amazing.”
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Advanced Features: The monitor includes features like MultiView for multi-tasking, KVM switch support, and built-in speakers with impressive sound quality.
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Picture Quality: The Quantum Mini-LED technology provides vibrant colors and deep blacks, comparable to OLED screens, enhancing the visual experience for movies and games.
CONS
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Weight and Size: The monitor is extremely heavy, making it challenging to set up and move. A reviewer commented, “This thing is heavy and not easy to set up.”
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Software and Firmware Issues: Users have reported bugs and issues with the monitor’s software, including problems with MultiView and inconsistent performance post-firmware updates.
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Durability Concerns: Some users experienced problems with the monitor shortly after purchase, such as dead pixels, power failures, and physical defects. As one user expressed, “I had three dead pixels from the moment it was unboxed.”
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Feature Changes Post-Purchase: Customers have been disappointed with changes to features through firmware updates, particularly affecting the KVM functionality and MultiView capabilities. A review highlighted, “Post-launch and purchase, the device received several firmware updates that basically prevented KVM from working.”
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Cost: The high price point is frequently mentioned, with some users feeling the product does not offer enough value for the cost, especially when considering the reported issues.
Who Should Buy?
The Samsung 55″ Odyssey Ark 2nd Gen. is ideal for gamers who seek an immersive and high-performance display for a more engaging experience. It is also suitable for professionals who need a large, versatile screen for multitasking and productivity. The monitor’s advanced features and superior picture quality make it a good fit for tech enthusiasts and those looking for a premium, all-in-one solution for work and entertainment. However, due to its size and weight, it’s best suited for users with ample space and a sturdy setup.
Do Users Recommend This Product?
The recommendation varies among users. Those who appreciate the monitor’s immersive display, high refresh rate, and versatility often recommend it for its excellent gaming and media experience. However, the recommendation comes with reservations about its weight, potential software issues, and high cost. Some users explicitly advise caution due to the durability concerns and changing feature set post-purchase. Overall, while the monitor offers a unique and impressive experience, potential buyers are advised to consider the pros and cons carefully, particularly in light of the price and reported issues.
Customer Reviews
Updated on August 4, 2024
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Extremely Subpar Productivity Features
macgyver
September 22, 2022
let’s be real: you’re not buying this as the pinnacle of gaming monitors, there are plenty of other options. you’re buying this for the pipedream of seamlessly having a gaming monitor and smart tv all in one, all at once. the best you can hope for is a gaming monitor or a smart tv, but neither at the same time. the hype and media surrounding this device have been smoke an mirrors at best. apps you cannot use in multiview: – netflix – disney+ – twitch – xbox game pass streaming – literally any media app that would be useful to have alongside something else you’re using apps you can use in multiview: – samsung live tv – tizen built in internet browser – youtube – screens mirrored from a phone or computer 800 character limit review is bonke…
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TV or Monitor?
Double Action
November 6, 2023
Okay, let’s get into what is bad and good on this thing. I paid for this with my own money and this WAS NOT given to me free so I’m not being forced to say how amazing it is. This is my honest review!
Cons:
– Heavy; nearly 100lbs put together
– Accessories: 2 remotes with no USB C cord (why?)
– Assembly; supplied screws won’t tighten to screen
– Multi-view; PC doesn’t always display when enabled
– Software; the UI is laggy and sometimes will freeze
– Price; MSRP $3000.00
Pros:
– Screen; vivid screen with 165 refresh rate
– Remotes; easy setting edits
– Cockpit mode; vertical orientation (gimmick?)
– One Connect box; no mess cable management
First impressions:
The monitor is really nice but does come with some flaws that everyone should know. After you get over how cool the size is and picture quality you’ll start to notice things that can be improved with either a firmware update or revision.
Building:
Putting the thing together requires at least two people. The biggest complaint I had was the supplied screws will not tighten to the back of the monitor according to the instructions. I had to go on to the Internet and Samsung website to trouble shoot. Basically to tighten it, either gently flex the plastic (screen) so the screws will catch or I found that if you stand the monitor up it will be easier to screw in. Samsung should have went with and supplied an Allen wrench for this method. After the frustrating assembly you’ll definitely need at least another person to help lift the product on to the desk.
Interface:
I really like the UI, it’s easy to browse and install all my favorite apps. The UI is the same thing we have seen before used in Samsungs other smart TVs. Doing updates is super easy now using the remote and menu. I no longer have to fumble around on the back of the monitor to access the buttons, everything is assembled using the remote like a TV. Having a remote for a monitor is amazing and other monitors should follow suit but why two remotes?
Remotes:
Arc Dial – essentially controls the screen (multi-view or flex view with quick access to gaming menu)
Other Remote – controls the menu and tv apps also can access everything the Arc Dial can
There isn’t a need for both remotes since they both can do the same thing, it’s basically a short cut for the other. You can access all the features with either one but it just requires some additional clicking. The remotes are essentially just a short cut to the other. Samsung should have provided a USB C cable to charge the remotes. I understand why they didn’t since you can use solar. Is anyone really going to charge there remotes in the sun? It sounds cool but you will be risking sun damage, gimmicky feature that’s cool on paper. Just charge it with a cord, I found that I got a full charge in 20 mins.
Screen:
The screen is bright and vivid. It’s definitely brighter than an OLED and is amazing for video games with 165 refresh rate at full screen. Samsung finally fixes its biggest complaint on the last gen monitor. The Arc 2 can simultaneously display all four inputs on screen at once without using its own built in apps. You can now display all four sources which is a game changer for multitasking. The one connect box has a HDMI 2.1 (2), HDMI 2.0, and Display Port.
Multi-view results:
4 & 3 Screens; 1080p/60 FPS
2 screens; 4K/120 FPS
I absolutely love the multi-view on it but it’s finicky with a computer. The PC hates it when the resolution and Hz change and sometimes will not display on screen. This is super annoying, when the monitor is utilizing a 4K and 165 Hz signal it looks glorious but once you add another screen the refresh rate will drop to 120. What makes it worse is adding a third or fourth screen, it nocks it down to 1080p/60 which isn’t terrible but if you decide to start deleting screens the PC will not display anymore since the resolution and refresh rate has changed. The only way to fix it is to completely reboot the PC or I found if you navigate to the gaming settings and change the resolution from 16:9 to either 21:9 or 32:9 for some reason the PC will correct itself and display but the refresh rate will still show 60 HZ which is annoying so just restart the PC. I recommend only using multi-view with one other device when using a PC so you do t have this issue. The PC doesn’t seem to have any issues using two sources. If you don’t use a PC all four sources work perfectly. I have a 6800XT GPU as a reference.
Final thoughts:
The monitor is nice, beautiful screen with some issues I think can be resolved with a firmware to fix the PC issues. The price is a bit out there when you’re paying it at retail ($3K) but it’s on a Black Friday sale for ($2K) as of writing. If you can get it at $2K or less then I absolutely recommend this monitor.
I did end up returning this monitor to Amazon shortly after purchase. I found a few dead pixels on the upper left corner of the screen which wasn’t a big deal. I didn’t want to go through the hassle of sending the thing back so I worked with Amazon for a partial refund but shortly after that the thing went on a holiday sale. Amazon was not able to provide an additional refund. I sent the monitor back and repurchased it at Best Buy for $2K ($1K savings).
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Amazing but multiview limitations hinder it’s use
Chris
October 2, 2022
the display is awesome, looks great. but only being able to have 1 active input for the multiview make this useless for me unfortunately. the other odyssey monitors can display multiple inputs at once in varoius pip, side by side, etc modes, but it’s strange that isn’t allowed here. the portrait mode would’ve been perfect if 3 hdmi inputs could be used, but you can only ever use 1 hdmi, all the rest of the ‘views’ are internal apps or screen sharing. makes no sense. 🙁
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Awesome Visual Experience, Not A Good Value
CaptBruce
October 17, 2022
Visually (as an independent gaming monitor or for streaming) it is awesome. But, as a hybrid (trying to do both at the same time), average. You can not multi-view more than one HDMI source at a time. When I have tried to have my PS5 and then ApplePlay simultaneously in split screen, there is allot of stuttering and it is unusable. You also can not have 4k in any multi-screen configuration. So, despite these drawbacks, I will not go through the hassle of returning it. Primarily because I truly wanted it for single screen gaming. Therefore, 3 stars for the actual value of this product.
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An incredibly frustrating experience
Elmakai
February 15, 2024
Talk about buyer’s remorse. It’s hard to know where to start with this monitor, mostly because there are so many issues with it that many reviews (both here on Amazon and other places) seem to gloss over. It’s as if most people who review it don’t actually attempt to use most of the features listed, but still will mention them as a selling point. I will be talking mostly about my gripes with the monitor. While some people have issues with having to use two remotes or other inconveniences, those issues didn’t bother me as much as the following.
LOGISTICS
First, the monitor is heavy. While 91 pounds may not be a lot for some people, the issue here is the weight distribution. I will say the majority of people will not be able to properly lift it, even though I was able to. Putting it together in general was awkward because of the size and weight. While I don’t typically mind this (I have a flight sim pit that I’ve spent hours adjusting and perfecting), the issue here is that the average person will probably not be able to put it together solo, nor will be able to move it solo. Taking it apart (to either return it or switch to mounted setup vs. the stand) is even more difficult than setting it up.
PICTURE QUALITY
At first, the image is great. Even sitting relatively close to it, during the entire set up process the image was top notch. Once I got past all the Samsung account login, screen set up, network log in, etc, and finally got to my desktop is where things start to crumble. Right away, true type text on the screen was grainy. This is something that bugged me a lot, and I’m not typically affected much by this. I was using a Corsair Xeneon Flex previously, to which I sit really close to. And despite for some people this would be an issue, it’s not for me. So much so I bought another one after I returned the Samsung Odyssey Ark. But on the Ark, it’s a noticeable problem. It may not be an issue if you are a decent distance away, such as if you were treating it like a TV instead of a monitor. But then, you would have to change your scaling to a high number (Windows default recommended starting at 300%!) which would make the 55 inch screen size for naught. Why have so much screen if you can only see a small fraction of what you would see on a smaller screen closer to you?
Next is brightness. When I got to my pc desktop image – the screen was way too bright. It’s like the default settings are for how TVs are displayed in a store competing with other TVs – set as high as possible to stand out. So of course I turn the brightness down. But wait. . . now it’s too dark? What’s going on? It turns out that the backlight of the monitor does a terrible job of bleeding into the surrounding area. So an area that is bright will make about 2-3 inches of the surrounding area bright, regardless of how many pixels were needed to be bright. And also vice versa. If an area is mostly dark, it will make all that area dark.
So this means that my mouse cursor would either be very bright or almost completely disappear depending on if it were a bright or dark background. If I have page up with a white background, the cursor is completely visible. But if I move the cursor to my task bar (which is dark gray), it becomes almost transparent as it loses the majority of its color.
While gaming, this doesn’t seem to be much of an issue, at least in the games I’ve played. But if you have half the screen with a white background and half that is dark, your cursor will go from too bright to too dark just by moving it across the two color palettes. And the white half will bleed into the dark half.
Of course, I did everything I could to fix this. Turned off all features I could find relating to auto brightness, auto dimming. I kept changing the monitor display settings (brightness, contrast, sharpness, etc) to help. And I was able to get the light bleed problem down quite a bit, but it never completely disappeared.
I wanted to mention this that when trying to adjust all these settings, changing the color settings did nothing to the monitor. I’m not sure if I had a setting on that was somehow negating it, but other settings like brightness worked, but color did nothing. Full negative to full positive – exact same image.
MULTIVIEW
And here’s where we get into all these “neat features” that actually are extremely half-baked ideas. The one I had was the 2nd generation one, that added features like having multiple inputs in the various multiview configurations. The problem? The configurations were hard coded – even with the so-called “custom” setting that allows you to configure it the way you like.
In standard landscape arrangement, the options were either 4 screens in a 2×2 grid (this is the one shown in most photos if you internet search “multiview” for the monitor), or a few variations on a larger screen on the left side, with 2 or more screen on the right side. And that’s it. It’s all variations of a large left-hand panel with multiple right-hand panels. What if I wanted the right side to have the larger panel? Nope. What if I wanted two screens – one above another? Nope. Considering that the screen is the equivalent of two G9 49 inch monitors stacked on top of another, it’s almost criminal that a multiview option was not simply one over the other. Unless you went to cockpit mode. Then all of a sudden, 3 monitor displays over each other is an option. But why not in landscape?
It’s interesting to me that Samsung’s own website doesn’t have a lot of information in the multiview, and what options are actually available.
ASPECT RATIO CONTROL
Ah yes. The feature I was most excited for. When playing games, different aspect ratios provide different experiences. Having owned two G9 49 inch super-ultra wide (32:9) Samsungs previously, I could tell you that sometimes it’s difficult to find games that properly support such an aspect ratio. Some games won’t display it correctly, or will not display a full 32:9, and resort to only displaying 21:9 or less, thus creating black bars on the right and left side. This makes using a 32:9 screen seem pointless sometimes, as not having an image completely fill up the screen makes you question why have such a large screen in the first place.
So a large selling point to me about the Ark was the fact that using the remote, you can change the display from 16:9 to either 21:9 or 32:9 aspect ratio. Sounds great, right? Change your aspect ratio to whatever your needs are at the time. Well, two major problems. First, you cannot control what area of the screen is displaying the image. As you may know, the Ark comes with the ability to limit screen size (essentially zooming out making the monitor smaller) and being able to move that around the displayable area. This applies only to the default 16:9 aspect ratio, and does NOT apply to the aspect ratio change. When you switch to either or, the displayed area is on the bottom half of the monitor. So the top half is blank, while the bottom is filled out. You cannot move it, zoom in, etc. This means that the ideal position the monitor is in would be where your eyeline meets the bottom half of the monitor, not the middle. So once you turn it back to 16:9 aspect ratio, your eyeline now has to look up just to look in the center. The Ark has a manual adjusting of height that can help remedy this, but that would mean you lift or lower it every time you need to make an aspect change. And that also assumes that the lower half of the monitor will be high enough to reach eye level. Depending on your desk set up, this may not be case. And remember the multiview issues with fixed positioning? You cannot use that in conjunction with the aspect ratio change. In other words, you have 1 or more 16:9 displays, or a single 21:9/32:9 that sits only on the bottom half of the monitor.
And to top it off, this is where the picture goes from questionable to outright bad. Somehow, by limiting the amount of pixels shown on the monitor, it does a terrible job. It’s as if you chose a non-ideal resolution for the monitor, and everything is stretched and aliasing is all over the place. This makes no sense especially on the 32:9 aspect ratio, since using that ratio is literally just cutting the screen in half and only showing the bottom half of pixels (with pixel density being exactly the same as if you were still using 16:9). For some reason, the Ark messes this up and makes it not look great at all.
HUB/KVM SWITCH
Here’s where things get bad to worse. The One Connect box is where everything is plugged into. This acts as your hub, KVM switch, and multi-monitor input. It would be great since you can plug everything into this one device, and only have one connection from it to the monitor itself. But working consistently is too much to ask. When having USB devices plugged in, such as a keyboard and mouse, the monitor defaults to taking the inputs from them and assuming they are for the monitor itself, not for the PC. So moving the cursor around or pressing buttons will cause the Samsung UI menu to be interactable, but not your PC itself. Ok, annoying, but fixable. I navigate the menus on the Ark to tell it that I want these devices available on the PC. Since it has the KVM option, you have to manually tell it what devices go to which input (a small hassle, but nothing major). Once I have it set up, mouse and keyboard are working again. That is, until the monitor goes to sleep. If you have any sleep/turn off monitor after non-use enabled, whether it be the Ark itself or your PC, when you move your mouse again it does not move your PC cursor. Instead, it again assumes you want to control the Ark with the mouse. So you have to tell it every time to allow the mouse to be seen by the PC. In fact, since you are moving the mouse for the Ark itself, it assumes you don’t want to immediately see your PC screen, so it shows you the Ark menus to navigate around to. In other words, every time your monitor goes to sleep, you will have to 1. move the mouse, 2. navigate through the menus, 3. tell the Ark to allow the USB to passthrough to the PC, 4. and then start using the PC.
Considering I have OLED also as monitors, I’m not about to leave my screen up indefinitely and have it burn in just because the Odyssey Ark has such terrible implementation of the USB hub/KVM switch.
FLICKERING/QUALITY
So this next part may be a defect, or possibly a setting that I could have fixed if I worked with my PC settings. But no other monitor do I have had this particular issue on this PC – this is 6 different monitors, all of different brands. But for some reason the Ark would flicker off and then back on about a second later. This would happen seemingly randomly about every 30 minutes to an hour. When this happened, two possibilities of what happened immediately after came up:
1. It comes back to the PC screen I was literally looking at.
2. It would go to the Ark menus, and I would have to change input to the PC.
It was as if the monitor was turning itself off and then back on. But guess what? Remember the issue I mentioned about the HUB where when the screen turns off that it no longer accepted mouse/keyboard inputs to the PC, and assumed the Ark was the recipient? It would do this every time. So even if I left the monitor on 24 hours a day, I could be in the middle of something, the monitor would flicker, and now I don’t have a working mouse or keyboard.
MENU FLICKERING
This is a small gripe. But when bring up the Ark menu, there is a main side bar on the left side, and a scrolling bar on the bottom that you can navigate through. For whatever reason, whenever you navigated from the left side bar to the scrolling bar, the monitor would flicker off and then on very briefly. This did not cause the same issue as previously mentioned about the KVM switch. But was annoying enough that anyone who would need to do things in the menu regularly like change inputs, change aspect ratio, change to gaming mode, etc. would experience it. Note that this is with the smaller remote menu, not the circular scrolling menu with the larger remote.
All in all, like a said, an incredibly frustrating experience. Gaming quality looks pretty good, with the exception of doing anything like changing the aspect ratio, hence the 3 stars there. The only reason this does not get a 1 star for value for money is because I purchased it at $1000 off retail price. Full price would have been 1 star. And if you were to set it up as a single monitor and only used it for gaming (which a lot of issues I’ve mentioned seemed to be during desktop use), and only use the default aspect ratio, and did not use the hub at all, and basically did not use any feature on it at all except the screen itself, then it’s worth more than 1 star. But I recommend if you are going to pay thousands on a gaming monitor, then be sure to get something else that actually has functioning features, not half-baked ideas that are poorly implemented at best.
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Big enough to fit multi views
Jeff
September 16, 2022
product is amazing for gaming however for workstation, if your job uses a network you and cannot connect workstation through windows 10 your keyboard and monitor will habe to connect to work laptop and not the monitor. other than that the gaming is great and it is not a big issue to switch the usb to from the ark connection hun back to work laptop
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Great size, Horrible monitor, waste of money.
KenMasters
January 31, 2023
There are so many flaws with this monitor. This is one of the regrets I have about purchasing this craptacular monitor. 1) You can NOT use more than one HDMI port when using multiple views on the monitor. You can only use the app if you use multiple views (which defeats the purpose of the multiview feature. flickering on the monitor is unbearable, and brightness on the monitor is subpar at best. This is my biggest waste of money. Stay away from this.
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Glad I made the jump
Nicholas Silvernail
April 19, 2024
I’ve been following the Ark’s progress since its release and this generation still seems to be plagued with an undeserving bad rep for a few reasons:
-If you’re looking specifically for a family/living room TV, you should probably look elsewhere. It is first and foremost a gaming monitor. It has a strong 1000r curve, which is perfect for one person, but not 3 sitting on the couch, although it would still be decent in that situation.
-Gen 2 allows multiple HDMI inputs, whereas Gen 1 didn’t. That was in fact an L on Samung’s part. This model does not have that issue.
-Like most large and heavy electronic products, you run the risk of getting a unit that is damaged somehow in shipping. Triple check everything upon arrival and do a pixel test. Amazon will replace it. Not a big deal.
This thing is a beast. The colors are amazing, the picture is perfect. OLED steals the show for dark lit scenes. Take some time to test out different settings and do not pass up the auto picture calibration feature. This will use your phones rear camera (placed 3/4″ from the screen), to automatically adjust all of the picture settings to be perfect.
For gaming, make sure to turn on gaming mode, as it’ll cap at 120hz if it is not on.
It’s very heavy. The Amazon delivery drivers said 127lbs in the box. To my fellow 180lb plus guys, you can solo this onto a desk if you’re careful.
All in all, $2k is the right price. Just send it.
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The Ark Review
Love4Samsung
October 12, 2022
[This review was collected as part of a promotion.] The Samsung Odyssey Ark is an awesome monitor that has its short coming. As a content creator and a gamer, I was excited when my Ark had finally arrived at my house. I’ve already knew about that only 1 source was able to use at one time. What I didn’t know was that you cannot use Twitch App in multi view. It would be nice to have my twitch chat up using the app. Samsung, if you’re reading this, I hope that more than one input and apps are able to be used for multi-view in future updates.
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Great Gaming Monitor but not for Daily work
DudleyDogg
December 8, 2023
When you’re doing Full Screen Gaming, this Monitor Looks Just fantastic. We tested this Monitor on different PC setups and found that the 3080ti would fail using the display port and limited resolution settings when in Multiview. I was convinced the DP on this monitor was defective. We moved the Monitor to another Gaming PC with a 3090FTW and the Display Port worked perfectly (4k@165) so far. IN Multi View we could get 4k 120hz using the DP. I would recommend this Monitor for someone who does not have a TV in the room this would fill the void giving you a great TV with all the well-known apps, and a Full Screen Gaming Monitor. If you are a Work Home person who needs Multiple Screens I would not recommend this for you due to the blur in the …
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