FINAL SUMMARY
After a week with the system and dozens of hours both using… and trouble shooting… I hope you find the review to be helpful. It is recommended to read everything if you want to understand the entire experience.
GOOD for you if: you have a new SONY Bravia TV that will function as a center channel, do not want to run wires all over your home, prioritize a minimalist, ‘clean’ look, are okay with spending another $600 for proper bass, are not looking for ‘reference sound’ – just something that sounds good**. (The speakers sound great, but this is partly achieved by creating data that isn’t there in the source and amplifying the rear speakers for a more noticeable effect. Christopher Nolan movies, for example, are mixed in 5.1 and DO NOT have height sounds… but this system can fake it for you. In my opinion this sounds good, but it is not the data the director put on the disc.)
BAD for you if: you want the best sound for the money, you want a center channel and don’t have a new Sony TV, you want to integrate existing subwoofers or any other equipment, your TV doesn’t support HDR, Dolby Vision, or ATMOS return via the eARC output, your TV doesn’t have multiple HDMI inputs, you use a projector (due to limited inputs), you want to use for gaming.
5.7.24 UPDATE:
The system is now working again. No rhyme or reason – just started working again.
Tested with a gaming PC. GSync does not work if connected directly to the Hub from graphics card (not surprising). Therefore, if your display doesn’t have an ARC HDMI return (or one that supports HDR/ATMOS for those features) you will not be able to use variable refresh rate. I didn’t test Free Sync or regular VSYNC – but the results would be the same.
The system does support 120hz, and I didn’t notice any lag or video degradation if you want to pass through the HUB to your display. BUT… some games will recognize the hub as a small TV and not allow you to make the appropriate selection in the Audio menu (in fact this may also happen even if you are using eARC…). Also, as a general note about ATMOS and Windows 10/11… it can be difficult to get this to work properly; for non-video game ATMOS output you will need to buy a $15 program from DOLBY and it is a pain even with this program.
Tested with an HDMI splitter/audio extractor and 3rd party subwoofer. This worked – just run a RCA cable from the audio-extraction output to your powered subwoofer! From my perspective this is the biggest win for the system, and the reason I will be keeping it. But… you don’t have any controls over the sub: you can’t fine tune it as part of the overall system and are limited to using the crossover knob on the sub itself, and adjusting the volume with the subwoofer gain knob. ***You should be able to run the audio extract to a preamp and then the sub, which would give you some more control – but that is getting a little crazy.
Main take-away from the HDMI sound extractor device: if you have a bunch of Subwoofers and “Butt-kickers” it IS possible to utilize them with this system. Big bonus.
Music: Not good. But maybe good enough for what you need. Better than a blue tooth speaker or TV.
No Center Channel: big disappointment. Sony does a good job of ‘faking it’ with movies, but if you’re watching someone speak (news for example) it just sounds off. And you lose the ability to adjust the volume of dialogue specifically.
Limitations if your TV doesn’t have multiple HDMI inputs and an fully functional ARC output: in this situation you’re stuck with 1 input via the Sony hub. Even casting from a phone won’t work correctly if your ARC doesn’t support all features. Using a receiver as a HDMI switching device (though silly and expensive and not recommended) did not work for me. It is possible you could plug your devices (Disc Player, Streaming Device, Xbox, etc.) into a HDMI selector, and then change your output to the Sony hub as needed… but to get such a device that supports ATMOS, HDR, 120hz, etc. AND has more than 2 HDMI inputs can be very expensive.
****I’m going to keep the system.**** People really prefer the sound of Sony’s processing over traditional multi-speaker ATMOS systems, and the ability to run subwoofers (though limited) is what convinced me.
Good luck!
5.6.24 UPDATE:
I received this product free of charge as part of Amazon’s VINE review program. And I will likely be returning it. I’ve left 2 stars because it sounded amazing for the 20ish hours it worked.
The system has had ongoing problems after the first day. It stopped turning on with the TV. It stopped playing sound from the TV. It randomly started, and got stuck with no resolution, on “Pairing.”
NOTHING has changed with my TV, and there are no other devices involved – this is purely a problem with the BRAVIA system. It cannot connect to the speakers, the APP, etc.
As the product comes with no instructions, I have had to go through all the steps directed by a SONY rep on the first day of setup: everything from simply pushing the ‘pair’ button on the speakers, to resetting the device and speakers, to removing power. I’ve uninstalled/reinstalled the Android APP. I even used the special code (that is written nowhere) the SONY rep told me to ensure the antenna is on. NOTHING IS WORKING.
At this point I have spent more time setting up/ trouble shooting this product than actually using it. It sounded better than anything I’ve ever heard during the 18ish hour period it worked — but I am going to return it if I cannot resolve this by the end of the day.
I recommend holding off on purchase at this point. See below for my initial impressions on day 1.
5.1.24 – there are no reviews out on this product, and many people are interested. I have only spent a day with the system so far, so consider these my first impressions to help you make a choice. I will update this review with more information as I spend more time with it – but I wanted to get this data to everyone ASAP!
When considering this product you need to consider what you are looking for: do you want a simple, elegant system that will give you incredible sound with minimal* hassle; or, are you looking for components that can be integrated to your existing audiophile system?
Are you okay with a proprietary, closed ecosystem that requires setting up a Sony account and a smartphone App –as long as it works… or do you want to connect your very expensive subwoofers, transducers, etc for.the best possible experience?
What this system does: once you get everything setup* the sound produced is unbelievable. Not just for the tiny size of the speakers — in general, across all systems I’ve tested. It just works; you are in a dome of sound and it doesn’t even make sense to me how this is possible???
This is tested in a wood floored room with average height drywall ceilings: about 15′ by 24′. The speakers were mounted on top (see pics) of the existing system speakers, so they are a little above ear level for some people. The mounting height is about perfect: they aren’t just sitting on a TV console 3′ from the ground, so keep that in mind. However, with Sonny’s claimed processing this shouldn’t matter anyway.
The majority of testing this far has been with a Sony 4k BluRay player connected directly to the hub. To summarize, I watched Alita: Battle Angel with Atmos. 3 minutes in my wife turned to me with a grin and said “don’t get mad… but this sounds way better than any setup we’ve ever had.”. She doesn’t lie.
Now why would I be mad? Because I’ve spent countless hours over the years researching components, assembling systems… and drilling through walls, ceilings, floors to run high gauge wire to high power speakers.
We currently have a higher-end Onyko receiver in the basement powering higher end dual 8″ + horn Klipsch mains, and marching center, surrounds, ceiling firing, 2 300 watt Klipsch subs, and ‘Butt Kicker’ transducers for a 150″ projector screen. This is my pride and joy.
Upstairs we have a mid-grade Onyko receiver paired with a mid-range 5 speaker Jamo system and a 15″ $300 sub. No Atmos in this system, but it sounds great. At least it did…
Regarding the Sony Quad system: it makes you feel like you are in a bubble of sound (her words). You don’t necessarily hear sound specifically coming from a point in the ceiling – but you do hear things flying overhead. Watching the Godzilla remake had 2 cats and 1 dog looking all over the room – including at the ceiling – to try to find out where those sounds were coming from. First time they’ve looked around like that. People who say up-firing Atmos speakers don’t work haven’t experienced Sony’s magic!!!
The sound itself: gets very loud – wouldn’t want to play over 80/100 volume. Never distorts. Feels incredibly crisp and clear. And loud. Other systems seem to overwhelm you with powerful but inferior sound: the Sony system just cuts through with perfect clarity.
The bass/mids are on one hand very impressive. At 70 volume an ottoman was vibrating – not from sound transfered through the floor but through the air. The sound is full: you will not be disappointed…
Unless, that is, you are doing A/B testing with a big subwoofer. The Sony system is indeed magical – but it cannot reproduce the deep mid-lows and deep lows of a traditional tower/sub setup. It just cannot… despite all Sony’s processing power, physics gets in the way. The sound never falls apart or distorts, but you will never feel like you’re being punched in the chest, that there is pressure on your ear drums; you won’t feel Godzilla’s steps on your floor.
It is what it is. The SO, always honest, prefers the Sony approach to the “sound you can feel.”
But, objectively, from a home theater perspective, you are missing out on some content/data.
If you are moving up from a soundBAR etc. you will never know the difference: this will be the most incredible experience you have ever heard. But those who know … well they know.
Sony sells a 300 watt subwoofer, from last year, to go with this system: $600. Now, the tech employed in the Quad system itself may warrant its $2,500 USD price tag. But the tech involved in a subwoofer does not – there is no magic processing going on there, it is simply handling the sub 100hz frequencies like a normal sub.
To really get a theater experience with this system you need a sub. I refuse to spend $600 on what Sony is offering: enter the closed system dilemma. I am going to attempt to get a signal to my existing subs and will report back if I achieve success.
Sony could have made it easy to add a sub. They could.have made it easy to add a center speaker – they did not. The only way to get a center channel is to buy a Sony Bravia TV!!! Closed system!! How is that going to work with a projector?
Expanding on th closed nature of this system, the setup, which is supposed to be a piece of cake, was the most frustrating audio gear experience of my 25+ years in the space.
I almost returned the system.
1. There are directions on mounting. There are NO DIRECTIONS on how to setup, tune, etc. apparently you are supposed to notice a tiny barcode-url that brings you to download the “Official Bravia App.”
2. The App is the only way to set up the system. To use the app you need to provide a bunch of personal information, confirm your email, and (probably) consent to unlimited data collection. This is where I expected many of you will “Nope Out” and look elsewhere.
–Unlike every other piece of equipment you have ever used, you can’t just hook up the cables and go. I wasted an hour and a half trying that.
3. Once you’ve resigned to signing over your life, you are at the mercy of the APP. When you get stuck during setup with the app… you’re screwed. There are no directions anywhere else; the app will only tell you to “press the link button on the speaker” again and again and again. I wasted another hour struggling with this.
4. I finally had to call Sony customer support. This was a terrible experience, but at least the people were nice. They had me do things like reset the device — this isn’t documented anywhere, if it was it is something I might have been able.to.resolve hours ago – but the only way to gain this info is to spend an hour on the phone with a tech. We finally got to a point where the color of the speaker LED had changed, but the APP wouldn’t progress any further. Enter customer support level 2 with Sony Japan…
5. Nice people. But “tell me the model number, it is.on the bottom of the hub” resulted in 5-10 minutes of back and forth about what is actually written on the bottom of the hub. It says “Model No. YYXXetc” very clearly – I can read – but I was instructed over and over again to find a non existent number that started with H.
– At lvl 2 we tried all sorts of things that are not written down anywhere (so take note). The nice rep was clearly winging it – often trying my suggestions. At the end of the day she was really trying to diagnose a problem with the Android APP by resetting etc etc the speaker system – this was never going to work. And there was no way to advance, NOTHING outside the app to get it working.
6. Finally we.got disconnected and I decided to try restarting my phone and starting over. I did this 2x, then, somehow, it worked.
7. Now, to calibrate the system you need use your cellphone. Hopefully the microphone works well…
8. After an HOURS it works. But, you still need to use the APP if you want to make any adjustments/fine tune/etc (the remote has volume and bass levels tho). What happens if I’m out of town? Does my wife download the app? And then sign in with MY Sony account??? I don’t even want to think about this.
As far as.setup, the desire to create a cool, seamless, modern process was an absolute disaster. It depends on Apple/Android – and Sony is in no position to diagnose problems with Android or iOS. Mine started working by chance.
The rep even called me.back after the disconnect and gave me.this advice “press input, volume down, then mute – in that order, and it will change.the wireless on/off. You can do this in the future to check the wireless is on – if there are problems…”. Thanks, I guess? I suppose I’ll write that down? For $2,500 USD + tax, this product should come.with a leather-bound, glossy manual with all of this info. Using a cellphone WITH a Sony account should NOT be necessary to use the product.
I was very close to sending this back. I had to take time off work to resolve this… Time is also money.
At the end of the day the sound is unreal. It the setup stuff is okay with you, if the style is okay with you, if the price is okay with you, if the lack of a subwoofer is also okay with you — you will love this system. It is literally magic.
Look back for update attaching a separate subwoofer, v-sync g-sync pass through for gaming, music evaluation, and more.
I hope this first look was helpful!!