Summary of Customer Reviews
The TCL 85″ QM8 Q-Class Mini-LED QLED 4K HDR Smart TV with Google TV has garnered a mix of praise and criticism from users across various platforms. Many users are impressed with the picture quality, brightness, and overall value of the TV, often comparing its performance favorably to more expensive OLED models. The TV’s brightness, deep blacks, and vibrant colors are frequently highlighted. However, some users have encountered issues with viewing angles, quality control, and customer service experiences.
PROS
- Picture Quality: Many users rave about the picture quality, comparing it to OLED. One user mentioned, “This TV has the most amazing picture.”
- Brightness: The TV’s brightness is a standout feature, particularly appreciated in bright rooms. A user noted, “The brightness blew it away. Having a bright room, I needed something like this to really enjoy the space in the daytime.”
- Value for Money: The TV is considered a great value for its price point, often cited as performing on par with more expensive models. A user mentioned, “The picture detail, brightness, and black levels are as good as TVs that cost thousands more.”
- Contrast and Blacks: The TV’s ability to produce deep blacks and vibrant colors is frequently praised. One user said, “The 2300 dimming zones on this panel had me thinking it was an OLED!”
- Setup and Usability: Many users found the setup process straightforward and the user interface responsive. “Setup was very simple… From unbox to watching movies took about 25 minutes,” mentioned one user.
- Google TV Integration: The integration with Google TV and the included features, such as the backlit remote, are appreciated. “Google TV works great and quickly connected all major streaming services,” stated a user.
CONS
- Viewing Angles: Several users pointed out the poor viewing angles, noting a significant drop in picture quality when not viewed straight on. “My only real complaint is that the viewing angle is not good,” mentioned a user.
- Quality Control Issues: Some users have experienced issues with defective units, such as dead pixels or backlight problems. “Had high hopes… but this one was unclear, had cloudy spots,” one user noted.
- Customer Service: Customer service and support experiences have been mixed, with some users expressing frustration over slow or unhelpful responses. “TCL’s CS says 48hrs for a response… still trying to have this TV warranty replaced,” stated a user.
- Base and Mounting Issues: A few users had issues with the TV stand and mounting hardware. “It arrived with screws that don’t fit to attach the base to the TV,” mentioned a user.
- Software and Firmware: Some users found the user interface not very intuitive and reported issues with specific features. “Not easy to configure Google TV,” one user noted.
- Durability Concerns: Several users reported issues with the TV failing after a short period. “TV died in just over 30 days,” said a user.
Who Should Buy?
The TCL 85″ QM8 Q-Class Mini-LED QLED 4K HDR Smart TV is ideal for those seeking a large-screen TV with excellent picture quality at a reasonable price. It’s particularly suitable for bright rooms due to its high brightness levels and those who appreciate deep blacks and vibrant colors. However, it may not be the best choice for viewers who require wide viewing angles or those who prioritize customer service and product reliability.
Do Users Recommend This Product?
The majority of users recommend this TV for its exceptional picture quality, brightness, and value for money. Many are pleased with its performance, comparing it favorably to more expensive models. However, some users have had negative experiences due to quality control issues and poor customer service. Therefore, while many recommend it for its features and value, potential buyers should be aware of the possible downsides related to durability and support.
